Open to opportunities

Jeorgia Liwanag

@jeorgialiwanag

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Customer service and operations professional driving process improvements.

United States

Message

What I'm looking for

I seek a customer-focused operations or property management role where I can apply process improvements, lead teams, and use data-driven reporting to improve service quality and operational efficiency.

I am a dedicated customer service and operations professional with hands-on experience in property management, leasing, and operations coordination. I have led cross-functional teams, streamlined communication and order systems, and increased building occupancy while managing vendor relations and large-scale projects.

My strengths include process improvement, data-driven reporting using Excel, and end-to-end project oversight — from elevator modernizations to inventory systems and KPI dashboards — all aimed at improving service quality, response times, and operational efficiency.

Experience

Work history, roles, and key accomplishments

Operations Assistant

Empire Leasing

Jan 2024 - Jan 2025 (1 year)

Served as primary point of contact for tenants and vendors, developed a structured logbook system to track requests and service tickets, and streamlined communication processes to reduce response times and improve service satisfaction.

Tenant Relations Vendor Management Reporting Excel Process Improvement Communication

Leasing Agent

Career Strategies

Jan 2023 - Jan 2024 (1 year)

Conducted property tours, managed leasing inquiries and paperwork, maintained tenant records and lead pipeline, and collaborated with property management to maximize occupancy and readiness.

Leasing Property Tours Documentation CRM Lead Management Marketing Customer Service

Property Manager

Empire Leasing

Jan 2021 - Jan 2023 (2 years)

Increased building occupancy by 30%, supervised a 10-person operations team, managed commercial billing and purchase orders, and oversaw an elevator modernization project and tenant buildouts.

Property Management Team Supervision Project Management Billing Move Ins Move Outs & Compliance

Assistant Property Manager

Empire Leasing

Jan 2020 - Jan 2021 (1 year)

Supported large-scale property operations and inspections, assisted with personnel and vendor management, and drafted lease documents to ensure compliance and accuracy.

Operations Support Inspections Vendor Relations Coordination Administrative Support Tenant Relations

Property Administrator

Vanderbilt Office Properties

Jan 2019 - Jan 2020 (1 year)

Handled AP/AR, reconciliations, CAM tax reconciliations, created building budgets, led procurement and bidding, and maintained vendor records and purchase order logs.

Accounts Payable Accounts Receivable Reconciliations Budgeting Procurement Vendor Management