Looking for a job

Merlina Cardozo

@merlinacardozo

Message

I drive sales and customer support through multilingual, relationship-focused service.

Argentina

Message

What I'm looking for

I'm looking for a customer support role where I can build client relationships, meet performance goals, use my multilingual communication skills, and contribute to efficient customer experiences.

I've supported sales, customer service, and enrollment operations across GovAssist, Chrisco Australia, FUPAC, and IFAC, serving clients through phone, chat, email, and WhatsApp.

At Chrisco Australia, I ranked in the Top 5 for sales in December, earned the Orders Award, and received 10 outbound sales performance awards. I managed customer orders from AUD 500 to AUD 20,000 while supporting renewals, refunds, fraud prevention, and compliance with Australian consumer laws.

At GovAssist, I generated USD 175 to USD 485 per transaction, exceeded revenue targets, and used CRM tools to manage leads, outreach, and customer follow-up. I also supported visa and immigration clients worldwide and handled more than 600 chats and 4,951 tickets in May 2024.

I'm comfortable building client relationships, translating communications between Spanish, English, and Portuguese, and adapting to remote, client-facing environments. I bring a Psychology degree, advanced English, and practical experience with tools including Zendesk, Slack, Microsoft Office Suite, Calendly, and Atlassian.

Experience

Work history, roles, and key accomplishments

Housekeeping and Receptionist

Art of Comfort Haus Ingeborg

Sep 2025 - Dec 2025 (3 months)

Cleaned holiday apartments and prepared rooms for guest arrivals and departures. Assisted at reception with check-ins, check-outs, and guest information, communicating in English, Spanish, and basic German.

Housekeeping Receptionist Duties Multilingual Communication Time Management

AI Training

Mindtel

Apr 2025 - Aug 2025 (4 months)

Delivered project-based recruitment and consulting services for IT and staffing clients, ensuring timely, high-quality outputs. Managed own schedule and workload, averaging up to 25 hours per week.

Recruitment Consulting Project Management Client Communication Time Management

Sales Representative

Lilaco

Apr 2025 - Aug 2025 (4 months)

Developed and implemented sales strategies targeting potential clients, conducting outreach, negotiation, and relationship-building to drive product sales. Represented the company professionally with high communication standards.

Sales Strategy Outreach Negotiation Relationship Building

Customer Service & Sales Representative

Chrisco Australia

Sep 2024 - Mar 2025 (6 months)

Managed inbound and outbound customer interactions, meeting daily sales targets and KPIs. Handled orders from AUD 500 to AUD 20,000, assisted with renewals, refunds, and fraud prevention, and maintained compliance with Australian consumer laws.

Customer Service Sales Inbound Calls Outbound KPI Management Order Management Compliance Fraud Prevention

Sales Specialist

GovAssist

Dec 2023 - Mar 2025 (1 year 3 months)

Generated consistent sales between USD 175 and USD 485 per transaction, exceeding revenue targets. Built client relationships, provided product knowledge, and collaborated with internal teams to optimize the sales process.

Sales Client Relationship Management Product Knowledge CRM Lead Management Collaboration

Customer Service Representative

GovAssist

Jul 2023 - Dec 2023 (5 months)

Managed visa and immigration services for clients worldwide, providing multi-channel support via phone, chat, and email. Handled over 600 chats and 4,951 tickets in May 2024, ensuring client satisfaction.

Customer Service Visa Processing Immigration Services Problem Solving

Sales & Business Development Representative

IFAC

Jan 2022 - Dec 2022 (11 months)

Managed software sales for a startup division, contributing to business growth and client acquisition. Translated communications between Portuguese, English, and Spanish, and provided technical support.

Software Sales Business Development Client Acquisition Translation Technical Support Outreach Reporting

Sales & Enrollment Specialist

Fundación para el Aprendizaje Continuo (FUPAC)

Jan 2014 - Dec 2020 (6 years 11 months)

Provided customer support via phone, email, and WhatsApp, executing sales strategies to promote educational courses. Coordinated appointment scheduling and maintained accurate records of interactions.

Customer Support Sales Enrollment Appointment Scheduling Record keeping