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Natalia Detona

@nataliadetona

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Bilingual customer service specialist delivering high-volume remote client care with English C2 and 98% success.

Argentina

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What I'm looking for

I’m looking for a fully remote support role where I can manage high-volume client interactions, communicate clearly in bilingual English/Spanish, and deliver reliable, empathetic service with autonomy in a fast-paced environment.

I’m a bilingual customer service specialist with 5+ years of experience handling high-volume calls, resolving customer inquiries, and managing client relationships across healthcare, retail, and sales environments. I’m comfortable working autonomously in fully remote, fast-paced support roles while maintaining accuracy, empathy, and professionalism.

In medical interpreter/customer-facing support, I provide real-time bilingual assistance on 50–100+ inbound calls daily, helping ensure clear communication in high-pressure, time-sensitive situations. I’ve achieved a 98% company-measured success rate and consistent 5/5-star satisfaction ratings from healthcare providers, while handling sensitive, confidential information with discretion.

Earlier roles strengthened my ability to deliver first-contact resolution and manage operational details like CRM records, invoicing, and payment processing. From front-desk and retail customer service to sales & customer support, I’ve maintained strong service delivery through active listening, de-escalation, and multitasking under time pressure.

Experience

Work history, roles, and key accomplishments

Current

English–Spanish Medical Interpreter

Current

Bilingual / Propio

Jan 2026 - Present (6 months)

Provided real-time English–Spanish customer-facing support via 50–100+ inbound calls daily between healthcare providers and patients. Maintained a 98% company-measured success rate with consistently 5/5-star satisfaction ratings while handling sensitive information independently in a remote environment.

Medical Interpretation De escalation Active Listening Zoom Slack

Sales & Customer Service Associate

Ofertec

May 2023 - May 2024 (1 year)

Resolved 50+ customer inquiries daily via phone and in person, focusing on first-contact resolution for product questions, order issues, and complaints. Coordinated product shipments, processed customer invoices accurately and on time, and maintained CRM/digital client records for follow-up and order tracking.

First Contact Resolutions Invoice Processing CRM Database Management Client Records Payment Processing

Front Desk & Retail Customer Service

Best Club / Energym · Casa Mariana

May 2022 - Jan 2023 (8 months)

Delivered face-to-face front desk and retail/service customer support across two locations. Processed 40+ customer payments daily, managed client check-ins and pricing/payment records, and handled customer questions and concerns to support retention and satisfaction.

Front Desk Support Payment Processing

Receptionist & Customer Support

Diamond Fitness

May 2021 - Jan 2022 (8 months)

Served as the primary point of contact for 400+ active clients, managing check-ins, inquiries, and account questions in a high-traffic environment. Improved the client check-in experience by streamlining front-desk processes and handled incoming calls and emails with timely, professional responses.

Client Management