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Mariano Vivanco

@marianovivanco

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I resolve complex customer issues across healthcare, technology, and B2B support.

Argentina

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What I'm looking for

I'm looking to support clients in a customer experience, client support, or technical support role where I can resolve complex issues, use bilingual English/Spanish communication, and contribute through empathy, accuracy, and remote collaboration.

I've supported patients and medical clinics at BioBridge, guiding English- and Spanish-speaking users through cardiac implant monitoring device setup, operation, and troubleshooting.

I handle high-volume inbound support with empathy and accuracy, coordinate escalations with clinical teams, and help ensure timely continuity of care.

At Support Your App for Guardio, I managed customer cases in Zendesk, prioritized a high daily ticket volume, maintained SLA compliance, and collaborated through Slack escalation channels to resolve complex issues.

My background also includes customer care for Hewlett Packard / Guthy Renker, technical support for mobile devices at TeleTech, market research at Disart Media, and operations coordination for a 10-story building supporting 50+ workers.

Experience

Work history, roles, and key accomplishments

Cycle and Inbound Tech & Care Agent

BioBridge

Sep 2023 - Jul 2026 (2 years 10 months)

Provided personalized English/Spanish support to patients and medical clinics using cardiac implant monitoring devices, guiding users through setup, operation, and troubleshooting. Handled high-volume inbound calls with empathy and accuracy, adapting communication to each customer's level of technical understanding.

Zendesk Salesforce HubSpot Gorgias RingCentral Slack Ticketing Systems Commerce Fundamentals Microsoft Office Google Workspace Remote Collaboration Tools

Customer Support Specialist

Support Your App (Guardio)

Feb 2022 - Apr 2023 (1 year 2 months)

Managed and resolved customer support cases using Zendesk while maintaining quality standards and SLA compliance. Prioritized a high daily volume of tickets and delivered prompt, accurate responses to customer questions and problems.

Zendesk Ticketing Systems SLA Compliance Customer Support Problem Solving Collaboration

Administrative & Operations Coordinator

Frixor S.A.

Apr 2016 - Aug 2021 (5 years 4 months)

Coordinated daily personnel operations for a 10-story building, supporting teams of 50+ workers. Prepared progress reports and maintained supplier, personnel, and inventory documentation.

Operations Coordination Reporting Documentation Inventory Management Personnel Management

Receptionist & Call Handler

Hospital Italiano

Jul 2015 - Oct 2015 (3 months)

Handled internal and external calls and efficiently routed inquiries to the appropriate departments.

Call Handling Reception Communication Skills Routing

Bilingual Customer Care Representative

Hewlett Packard / Guthy Renker

Aug 2011 - Apr 2014 (2 years 8 months)

Provided bilingual English/Spanish support for US-based pharmaceutical clients, handling orders, complaints, and special claims. Created and processed customer tickets in the internal CRM system, ensuring accurate records.

Bilingual Support CRM Ticketing Order Processing Complaint Handling