Open to opportunities

Julieta Scarpa

@julietascarpa

Message

I resolve customer issues and manage orders across multicultural service and operations teams.

Argentina

Message

What I'm looking for

I'm looking for a customer support, customer experience, order management, or operations role where I can solve problems, coordinate across teams, and deliver fast, personable service in a multicultural or remote environment.

I've spent 9+ years supporting customers, managing orders, and resolving issues across Argentina, Australia, and France. Most recently, at Hotel Pashmina 5* in Val Thorens, I supported international guests in English and coordinated fast incident resolution with front desk, maintenance, and room service teams.

At Banana Blossom in Sydney, I handled customer inquiries, order coordination, invoicing, cash handling, and administrative work while keeping daily operations organized. I also supported fulfillment and high-value inventory processes for Australia Post / Estée Lauder, meeting productivity and accuracy standards.

At Abrasanabria, I managed the full MercadoLibre sales cycle for nearly a decade, from listings and pre-sale questions through order closing, shipping, delivery tracking, and post-sale support. I resolved complaints quickly, maintained customer satisfaction, and built lasting customer relationships through consistent service.

I'm comfortable working remotely and across multicultural teams using Zendesk, HubSpot, CRM platforms, chat, email, and digital collaboration tools. I enjoy adapting to new environments, solving problems, and making every customer interaction fast and personable.

Experience

Work history, roles, and key accomplishments

Guest Services & Guest Relations

Hotel Pashmina 5*

Nov 2025 - Apr 2026 (5 months)

Provided support to international guests in English, managing requests and incidents and ensuring quick resolution in coordination with different hotel departments. Coordinated solutions with multiple departments to guarantee fast response times, upholding five-star service standards.

Customer Support Guest Relations Incident Management Cross Functional Collaboration English

Customer Service & Admin Assistant

Banana Blossom

Feb 2024 - Dec 2024 (10 months)

Handled customer inquiries, coordinated orders, and followed up on operational tasks, prioritizing timelines and business needs. Managed invoicing, cash handling, and administrative tasks, keeping operations organized and error-free.

Customer Service Order Management Administrative Support Invoicing Cash Handling

Logistics & Operations Assistant

Australia Post / Estée Lauder

Feb 2023 - Oct 2023 (8 months)

Executed fulfillment and high-value inventory management processes, meeting daily productivity targets and high accuracy standards.

Logistics Inventory Management Fulfillment Accuracy

Guest Services and Administration Assistant

Civeo Coppabella Village

Mar 2022 - Nov 2022 (8 months)

Managed check-in/check-out processes and handled orders and incidents, coordinating with different teams across the resort.

Administration Incident Management Coordination

Call Center Agent

Grupo Contacto Garantido

Oct 2021 - Feb 2022 (4 months)

Followed up on contact and customer retention campaigns using HubSpot, Neotel, and Zoiper, logging every interaction in the CRM.

Customer Retention CRM HubSpot Neotel

Operations & Customer Service Specialist

Abrasanabria

Mar 2012 - Jul 2021 (9 years 4 months)

Managed the full sales cycle on MercadoLibre, from listing to order closing. Handled pre- and post-sale customer inquiries and support, both online and in-person at the store. Resolved complaints and incidents, offering fast solutions focused on maintaining customer satisfaction. Coordinated shipping logistics and order tracking through to delivery. Managed supplier relationships and commercial te

Customer Service Sales Order Management Mercado Libre Logistics Supplier Management problem resolution