Yolimar Gonzalez
@yolimargonzalez
Bilingual customer service representative with exceptional remote support skills.
ArgentinaWhat I'm looking for
I am a dedicated customer service professional with extensive experience in remote environments. My journey began with a degree in Teaching English as a Second Language, which has equipped me with strong communication skills in both English and French. I thrive in fast-paced settings and have a proven track record of exceeding customer expectations.
Currently, I work as a Customer Service Representative at Rebag, where I utilize tools like Zendesk and Shopify to assist customers effectively. My commitment to excellence has earned me recognition for receiving the most positive Google Reviews for four consecutive months. Previously, I contributed to Goldenstein Immigration Lawyers, where I coordinated legal services and ensured client satisfaction through proactive engagement.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Rebag
Jul 2024 - Present (10 months)
Currently working as a fully remote Customer Service Representative at Rebag, specializing in e-commerce. Responsibilities include assisting customers with general inquiries, managing cancellations and returns, and following up on cases. Recognized for receiving the most positive Google Reviews for four consecutive months.
Legal Receptionist
Goldenstein Immigration Lawyers
May 2022 - May 2023 (1 year)
Served as a fully remote Legal Receptionist, where I pre-screened, directed, and scheduled clients for legal services related to immigration. Collaborated with legal staff to meet their needs and adjust daily goals effectively.
Customer Service & Sales Representative
Corphone
Jan 2017 - Nov 2017 (10 months)
Worked as a fully remote Customer Service and Sales Representative at Corphone. Managed a high volume of incoming calls, assisted current customers, and contacted warm leads, achieving a personal sales success rate of 33%.
Education
Degrees, certifications, and relevant coursework
Universidad Experimental Libertador
Bachelor's Degree, Teaching English as a Second Language
2000 - 2005
Completed a degree focused on Teaching English as a Second Language, equipping with the skills necessary to teach English effectively to non-native speakers.
Tech stack
Software and tools used professionally
Availability
Location
ArgentinaAuthorized to work in
Job categories
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