Looking for a job

Giovanna Granao Boffelli

@giovannagranaoboffel

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Customer Support Specialist at Beach Club Fragata, resolving client issues and managing customer support tickets.

Argentina

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What I'm looking for

I'm improving my English communication skills for global remote opportunities.

At Beach Club Fragata, I deliver bilingual customer support in English and Spanish to international clients. I also handle order processing, payments, and service coordination.

At Etsol Soluciones, I managed customer interactions through chat, email, and phone, resolved ERP issues, and tracked support tickets against SLA targets. I maintained customer records and workflows in CRM systems.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Beach Club Fragata

Aug 2024 - Present (2 years 2 months)

Delivered bilingual customer support to international clients in a high-volume environment. Managed daily operations including order processing, payments, and service coordination.

Customer Support Bilingual English Spanish Order Processing Payment Handling Service Coordination Problem Solving Multitasking Teamwork

Night Auditor

Aria Hotel Boutique

Sep 2025 - Dec 2025 (3 months)

Managed overnight front desk operations, including check-in/check-out, room charges, and guest records. Performed nightly audits and prepared daily reports for management.

Front Desk Operations Check in Check out Room Charges Guest Records Night Audit Financial Records Reporting

Customer Support Specialist

Etsol Soluciones

Sep 2023 - May 2024 (8 months)

Managed 30+ customer interactions daily via chat, email, and phone. Resolved technical and operational issues in ERP systems and coordinated with cross-functional teams.

Customer Support CRM Zoho ERP Ticket Management SLA Cross functional Coordination Problem Solving Communication Skills

Customer Service Assistant

Municipality of Paraná

Jun 2022 - Aug 2023 (1 year 2 months)

Assisted users with digital procedures through the 'Mi Paraná' platform. Resolved inquiries related to administrative and government processes and supported digital adoption.

Customer Service Digital Platforms Administrative Support User Guidance Digital Adoption

Instructor – International Trade Module

Universidad Autónoma de Entre Ríos (UADER)

Feb 2023 - Mar 2023 (1 month)

Planned and delivered introductory International Trade content for students entering Associate and Bachelor's degree programs. Explained key concepts and adapted content for students without prior university background.

Teaching International Trade Curriculum Planning Communication Skills Content Adaptation

Intern

Foreign Trade Department

Oct 2021 - Dec 2021 (2 months)

Conducted international market research and analyzed trade trends. Prepared reports on export sectors using trade data and supported decision-making through data analysis.

Market Research Trade Analysis Data Analysis Reporting Export Sectors