Ömer K

Serves international and local customers daily in a fast-paced setting, communicating in Italian and English. Handles customer requests and resolves issues on the spot, keeping service quick and consistent at peak times.

Exceeded the 23% success-rate target by reaching 35%, contributing to higher customer satisfaction and retention. Contacted customers by phone and email to present new campaigns and bonuses, keeping them engaged and reducing churn.

Initiated and supported projects to expand the company's presence in Italy and develop new partnerships. Built relationships with local stakeholders to extend market reach and support business development.

Grew sales and the customer base by 50% within two years through strong client relationship management. Promoted from Sales Associate to Sales Manager, taking on day-to-day management responsibilities and building loyalty with B2B clients through consultative selling.

Met and exceeded sales targets and supported the team during Jewelry Show Week.

Bachelor's Degree in Italian Medieval and Renaissance Studies from the University of Padova, expected to graduate in 2027.

Activities and societies: Economics Club – Board Member (2017–2019)

Bachelor's Degree in Economics from Marmara University, Istanbul, graduated in 2023.