julian james mordini
@julianjamesmordini
Bilingual sales and customer success professional with 3+ years experience.
What I'm looking for
I am a bilingual sales and customer success specialist with over three years of experience in client relationship management, prospect conversion, and customer retention. My career has been marked by a commitment to delivering exceptional service while embracing the flexibility of remote work. I thrive in environments that require strong communication skills and the ability to build lasting customer connections.
At Testbusters, I successfully increased student enrollment by 20% through strategic sales efforts and resolved 95% of customer tickets within 48 hours, significantly enhancing customer satisfaction rates. My previous roles have equipped me with a diverse skill set in team leadership, public relations, and customer care, making me a valuable asset to any organization focused on growth and customer success.
Experience
Work history, roles, and key accomplishments
Sales and Customer Success Specialist
Testbusters
Feb 2021 - Apr 2024 (3 years 2 months)
Bilingual sales and customer success professional with over 3 years of experience in client relationship management, prospect conversion, and customer retention. Led initiatives that increased student enrollment by 20% and resolved 95% of customer tickets within 48 hours.
Customer Care and Hotel Front Desk
The Star
Feb 2019 - May 2019 (3 months)
Provided customer care and managed front desk operations in a hotel setting, ensuring guest satisfaction and efficient service delivery.
Inventory Counter
Ivalisjob
May 2018 - Jul 2018 (2 months)
Worked on-call for inventory counting for various well-known brands, ensuring accurate stock levels and efficient inventory management.
Waiter and Bartender
Pub 24
Sep 2017 - Jul 2018 (10 months)
Provided excellent customer service as a waiter and bartender, ensuring a pleasant dining experience for guests.
Multiplex Operator
UCI Cinemas
Jul 2016 - Jun 2018 (1 year 11 months)
Managed ticket sales and customer care at a multiplex cinema, ensuring a smooth and enjoyable experience for moviegoers.
Deckhand
Mega yacht - ARETI
Feb 2016 - Jan 2016 (-1 years 11 months)
Performed detailed cleaning and maintenance of the yacht exterior during a boat show, collaborating with a diverse team.
Deckhand and Promoter
Royal Cape Catamaran
May 2015 - Sep 2015 (4 months)
Delivered a catamaran across the ocean and promoted the vessel during a boat show, ensuring safety and effective communication.
Volunteer
Glen Afric Game Farm and Lodge
Mar 2015 - May 2015 (2 months)
Worked with wild animals, assisting in their care and contributing to conservation efforts.
Education
Degrees, certifications, and relevant coursework
Itis G. Giorgi High School
Diploma, Scientific Research
2009 - 2014
Completed a diploma focused on scientific research, gaining foundational knowledge in various scientific disciplines.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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