JM
Open to opportunities

julian james mordini

@julianjamesmordini

Bilingual sales and customer success professional with 3+ years experience.

Italy

What I'm looking for

I seek a role that values customer relationships and offers growth opportunities.

I am a bilingual sales and customer success specialist with over three years of experience in client relationship management, prospect conversion, and customer retention. My career has been marked by a commitment to delivering exceptional service while embracing the flexibility of remote work. I thrive in environments that require strong communication skills and the ability to build lasting customer connections.

At Testbusters, I successfully increased student enrollment by 20% through strategic sales efforts and resolved 95% of customer tickets within 48 hours, significantly enhancing customer satisfaction rates. My previous roles have equipped me with a diverse skill set in team leadership, public relations, and customer care, making me a valuable asset to any organization focused on growth and customer success.

Experience

Work history, roles, and key accomplishments

TE

Sales and Customer Success Specialist

Testbusters

Feb 2021 - Apr 2024 (3 years 2 months)

Bilingual sales and customer success professional with over 3 years of experience in client relationship management, prospect conversion, and customer retention. Led initiatives that increased student enrollment by 20% and resolved 95% of customer tickets within 48 hours.

MA

Deckhand

Mega yacht - ARETI

Feb 2016 - Jan 2016 (-1 years 11 months)

Performed detailed cleaning and maintenance of the yacht exterior during a boat show, collaborating with a diverse team.

RC

Deckhand and Promoter

Royal Cape Catamaran

May 2015 - Sep 2015 (4 months)

Delivered a catamaran across the ocean and promoted the vessel during a boat show, ensuring safety and effective communication.

Education

Degrees, certifications, and relevant coursework

IS

Itis G. Giorgi High School

Diploma, Scientific Research

2009 - 2014

Completed a diploma focused on scientific research, gaining foundational knowledge in various scientific disciplines.

Tech stack

Software and tools used professionally

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