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Veronica Cuzzilla

@veronicacuzzilla

Experienced sales and customer relationship manager with a passion for providing excellent customer

An organized, detail-oriented, and self-starter with over 13 years of experience in customer service. Dedicated to increasing sales by providing customers with careful consideration and support. Bringing forth several years of experience achieving success in retail settings.

Responsible for strategically identifying potential clients to grow small to large business accounts through initiating and closing the sales on products. Skilled in ensuring consistent performance and taste of espresso machines and coffee-making equipment. Trained new staff members on proper coffee preparation and customer service techniques. Developed and maintained relationships with key customers, resulting in an increase in customer loyalty. Embodied a professional attitude and excellent personal presentation. Consistently met both personal and team-based KPIs.

Experience

Work history, roles, and key accomplishments

Coffee Specialist

Nespresso

Organized and maintained the espresso machine and coffee-making equipment, trained new staff members on proper coffee preparation and customer service, developed and maintained relationships with key customers, responsible for visual merchandising.

Espresso Machine Maintenance Customer Service Relationship Management

Sales Specialist

Nespresso

Provided high-quality customer service to key commercial clients, handled problem-solving for business customers, processed customer orders, assisted in increasing sales and growing the client base.

Customer Service Problem Solving Order Processing Sales Growth Client Relationship Management

Coffee Specialist

Nespresso

Delivered 5-star customer service, shared expertise of the coffee brand with customers, trained and educated new customers, responsible for visual merchandising.

Customer Service Training

Receptionist

Hotel Soraya

Utilized computer systems to manage bookings and reservations, maintained a clean and organized reception area, greeted and welcomed guests, demonstrated excellent communication skills.

Customer Service Communication Hospitality

Receptionist

Ecostilla

Assisted with basic administrative tasks, organized and coordinated meetings and events, developed and maintained strong relationships with vendors and suppliers, provided information to visitors and callers, ordered office supplies.

Administration Event Coordination Vendor Management Communication

Steward

C2CGiGroup

Worked independently and on a team to solve problems, organized and prioritized work, maintained a high level of customer service, assisted in Sky Lounge/VIP Lounge.

Problem Solving Teamwork Customer Service Prioritization Communication

Front Counter

Mcdonalds

Greeted guests, took orders and processed payments, prepared food and drinks, managed delivery and mobile orders, kept all surfaces clean and sanitary.

Customer Service Order Processing Payment Processing

Sales Consultant

Provided consumer insights, planned and presented solutions, identified and developed new referral sources, cultivated long-term key relationships with stakeholders.

Consumer Insights Solutions Development Relationship Management Sales