Veronica Cuzzilla

Provided high-quality customer service to key commercial clients, handled problem-solving for business customers, processed customer orders, assisted in increasing sales and growing the client base.

Organized and maintained the espresso machine and coffee-making equipment, trained new staff members on proper coffee preparation and customer service, developed and maintained relationships with key customers, responsible for visual merchandising.

Utilized computer systems to manage bookings and reservations, maintained a clean and organized reception area, greeted and welcomed guests, demonstrated excellent communication skills.

Delivered 5-star customer service, shared expertise of the coffee brand with customers, trained and educated new customers, responsible for visual merchandising.

Greeted guests, took orders and processed payments, prepared food and drinks, managed delivery and mobile orders, kept all surfaces clean and sanitary.

Worked independently and on a team to solve problems, organized and prioritized work, maintained a high level of customer service, assisted in Sky Lounge/VIP Lounge.

Assisted with basic administrative tasks, organized and coordinated meetings and events, developed and maintained strong relationships with vendors and suppliers, provided information to visitors and callers, ordered office supplies.

Provided consumer insights, planned and presented solutions, identified and developed new referral sources, cultivated long-term key relationships with stakeholders.