LMleonardo monaco
@leonardomonaco
Highly motivated customer service professional with strong communication skills.
ItalyWhat I'm looking for
I am a highly motivated professional specializing in providing effective solutions and ensuring maximum customer satisfaction. My experience in dynamic, high-pressure environments has allowed me to develop excellent communication and problem-solving skills. I pride myself on my empathetic and results-oriented approach, which enables me to build strong relationships with clients, understand their needs, and exceed their expectations.
Currently, I am working as a Customer Service Representative at FOUNDEVER - SITEL GROUP, where I continue to hone my skills in customer service. My previous roles as a bartender and barista have equipped me with the ability to thrive in fast-paced settings while maintaining a focus on quality service. I am always ready to take on new challenges and contribute to the continuous improvement of business processes.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Foundever - Sitel Group
Apr 2024 - Present (1 year 2 months)
Currently working as a Customer Service Representative, providing effective solutions and ensuring maximum customer satisfaction in a remote work environment. Developed strong communication and problem-solving skills.
Bartender
The Hardware Club
Feb 2023 - Mar 2023 (1 month)
Worked in casual and fine dining service, responsible for cocktail preparation, cleaning, and stockroom management.
Bartender/Barista
Gahvè Coffee and Drinks
Jan 2023 - Feb 2023 (1 month)
Provided coffee bar service and prepared cocktails while managing relationships with suppliers and training staff.
Bartender
1806 Café
Jan 2020 - Jan 2022 (2 years)
Provided cocktail bar service, managed stockroom, and developed drink lists while maintaining cleanliness.
Sales Assistant
A&CD Future Communication & Co. S.R.L.
Jan 2016 - Oct 2018 (2 years 9 months)
Managed store operations, provided customer service, and handled stockroom management.
Waiter
La Talpa
Jan 2018 - Feb 2018 (1 month)
Delivered fine dining service, focusing on customer satisfaction.
Bartender/Barista
Gahvè Coffee and Drinks
Jan 2018 - Feb 2018 (1 month)
Handled bar counter and table service, prepared food and drinks, and managed stockroom.
Waiter
Guinness Pub
Jan 2018 - Feb 2018 (1 month)
Provided casual dining service, ensuring customer satisfaction.
Waiter
Fontan Di Noce
Jan 2016 - Feb 2016 (1 month)
Provided fine dining service, ensuring a high level of customer satisfaction.
Bakery Sales Assistant
Panificio Perrone S.N.C.
Jan 2014 - Jan 2015 (1 year)
Handled counter service and cashier duties while assisting in food preparation.
Education
Degrees, certifications, and relevant coursework
Liceo Classico Duni
Diploma, Classical Studies
2008 - 2013
Completed a classical education focusing on humanities, literature, and philosophy, which provided a strong foundation for critical thinking and communication skills.
A.A.I.B.E.S.
Basic Course, Bartending
Completed a basic bartender course, gaining essential skills in beverage preparation, customer service, and bar management.
Tech stack
Software and tools used professionally
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