Joy Sharaibi

I am a Customer Success and Virtual Support professional with proven experience optimizing pharmacy operations and CRM-driven client engagement. I implemented CloudERP at Genemedics Pharmacy, which helped streamline processes and contributed to a 65% increase in customer retention.

In my current Virtual Assistant role, I manage complex scheduling across time zones, reduce inbox clutter, and maintain high accuracy in CRM and CloudERP data entry. I prioritize organization, responsiveness, and clear stakeholder communication to keep teams aligned and productive.

Previously at UNICAF Support Center, I achieved a 95% applicant satisfaction rate, resolved 90% of inquiries on first contact, and improved process efficiency by analyzing data and removing bottlenecks. I regularly apply automation, templates, and structured workflows to speed response times and improve outcomes.

I bring strong administrative, project-management, and customer-service skills—backed by Salesforce Platform Foundations and data-analysis training—and I am eager to deliver measurable remote support and customer-success results for a forward-thinking company.