Elizabeth John
@elizabethjohn1
Customer support professional specializing in CRM and client relationship management.
NigeriaWhat I'm looking for
I’m a customer service professional with 2+ years of experience managing client accounts and relationships via phone and email across insurance, healthcare, and logistics. I assess eligibility against program requirements, follow up to collect required documentation, and keep accurate records in Salesforce and other CRM systems.
In my CIGNA contract role as a Customer Support Specialist, I supported Medicare Supplement Insurance agents with compliant guidance, documented interactions in Salesforce, and managed calls and scheduling through Cisco Finesse, Intradiem, and Verint while coordinating with Webex. I consistently focus on trust-based, accurate support in fast-paced, structured, remote environments.
More broadly, I maintain 95%+ customer satisfaction by using clear workflows to resolve cases, update customer records, and escalate issues when needed. I’ve also processed and coordinated medication refill requests at Bausch Health and supported documentation and record management as a Pharmacy Assistant and Administrative Intern.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
KOA Logistics
Jan 2024 - Present (2 years 7 months)
Handled high volumes of customer inquiries via phone, email, and chat while maintaining 95%+ customer satisfaction. Updated customer records in Salesforce and NICE CX-one and followed structured workflows to resolve issues and escalate when needed.
Supported insurance agents by assessing client eligibility for Medicare Supplement Insurance against program criteria and providing compliant guidance. Documented client and agent interactions in Salesforce and coordinated calls/scheduling and meetings using Cisco Finesse, Intradiem, Verint, and Webex.
Followed up with customers to coordinate medication refill request and application documentation accurately and on time. Managed customer cases and maintained customer accounts using NICE CXone, Zoom Workplace, and Salesforce.
Pharmacy Assistant
Rems Pharmacy
May 2024 - Sep 2024 (4 months)
Maintained accurate records of customer interactions and medication information while assisting customers with clear, procedure-based guidance. Ensured proper documentation and verification of information before updating records.
Administrative Intern
Trinity Specialist Hospital
Jan 2023 - Jul 2023 (6 months)
Assisted with administrative documentation and healthcare record management tasks. Reviewed and organized operational data, identified inconsistencies, and supported workflow accuracy and structured reporting/data handling.
Education
Degrees, certifications, and relevant coursework
Olabisi Onabanjo University
Bachelor of Science, Physiology
Earned a B.Sc. in Physiology from Olabisi Onabanjo University, completed in 2023.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
Skills
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