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Chidinma Benedicta

@chidinmabenedicta

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Customer Support Specialist with 3+ years’ CRM-driven support and de-escalation expertise.

Nigeria

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What I'm looking for

I’m looking for a customer support role where I can handle email, chat, and phone inquiries, manage CRM records, and improve response times and customer satisfaction—while collaborating with a team that values clear communication and de-escalation.

I’m a Customer Support Specialist with 3+ years of experience delivering high-quality customer service across real estate, pharmaceutical, and automotive industries. I manage customer inquiries, resolve complaints, and keep accurate records using CRM tools like Salesforce and HubSpot.

In my remote role, I managed an average of 40 customer interactions daily, maintaining a response turn-around time of under two hours. I supported a consistent lead conversion pipeline through timely inbound/outbound communication, follow-ups, and client engagement.

I also bring hands-on customer care experience from Max Care Pharmaceutical Company and Stallion Group (Automotive), where I handled order processing, delivery issue coordination, and service appointments. I’m skilled at clear communication, active listening, conflict management, and de-escalation.

I enjoy improving satisfaction by staying organized, multitasking effectively, and documenting everything for business operations. I collaborate smoothly with teams using Slack, Zoom, and Google Workspace to keep support processes running at pace.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Independent (Remote)

Mar 2023 - Jun 2025 (2 years 3 months)

Managed an average of 40 remote customer interactions daily for real estate clients via phone and email, maintaining a response turnaround time of under two hours. Updated HubSpot CRM records, scheduled appointments, coordinated client meetings, and supported lead conversion through follow-ups and reports.

Customer Support Lead Conversion Appointment Scheduling Calendar Management

Customer Care Representative

Max Care Pharmaceutical Company

Jan 2019 - Dec 2021 (2 years 11 months)

Handled customer inquiries on products, orders, and delivery status, processing orders for 50+ customers monthly with high accuracy. Coordinated with logistics teams to resolve delivery issues and maintained detailed interaction records to improve customer satisfaction and retention.

Customer Support Order Processing Logistics Coordination Complaint Resolution Customer Retention

Customer Care Representative

Stallion Group

Jun 2017 - Dec 2018 (1 year 6 months)

Managed inbound customer inquiries via phone and email, scheduling service appointments and supporting customer service operations. Coordinated with internal teams to resolve complaints and service requests while maintaining daily reports and accurate documentation.

Customer Support Phone Support Appointment Scheduling Complaint Resolution Service Coordination Customer Relationship Management Conflict Management