Open to opportunities

Lynda Nnajiofor

@lyndannajiofor

Message

Detail-oriented virtual assistant and customer support specialist with CRM expertise.

Nigeria

Message

What I'm looking for

I seek remote or hybrid roles where I can apply CRM expertise, lead or mentor teams, improve processes, and deliver high-quality customer support.

I am a dependable Virtual Assistant and Customer Support Specialist with over five years of experience supporting customers across email, chat, and phone channels. I consistently deliver clear communication, accuracy, and professionalism in fast-paced remote and on-site environments.

My background includes hands-on use of Zendesk, HubSpot, and Pipedrive to resolve access, billing, and technical issues while meeting quality and KPI targets; I have led teams, trained junior staff, and improved processes that saved founders time and improved customer satisfaction.

I hold a B.Sc. in Applied Microbiology and Brewing and bring a strong commitment to time management, documentation accuracy, and continuous improvement to every role I take on.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

VitalSource

May 2025 - Sep 2025 (4 months)

Supported users accessing digital textbooks and Bookshelf tools, resolving login, access, and subscription issues via email, chat, and phone while meeting quality metrics and earning positive feedback.

Zendesk Email Support Chat Support Phone Support Troubleshooting Customer Satisfaction CRM Documentation

Executive Virtual Assistant

Tech Startup Founder

Jan 2025 - Apr 2025 (3 months)

Managed inbox, calendar, and administrative tasks for a startup founder, reducing weekly workload by 10+ hours through process improvements and delivering client support.

Calendar Management Inbox Management HubSpot Zendesk Pipedrive Administrative Support Time Management Process Improvement

Customer Service Executive

Fevinas Nigeria Ltd

Jan 2022 - Dec 2024 (2 years 11 months)

Handled 60+ daily inquiries across phone, chat, and email with 95%+ satisfaction, resolved billing issues, trained junior staff, and managed HubSpot updates to improve conversions and KPI adherence.

HubSpot Phone Support Email Support Chat Support CRM Management KPIs

Customer Service Representative

Gauze Pharmaceuticals

Jul 2020 - Oct 2021 (1 year 3 months)

Responded to customer issues via phone and email, logged interactions in CRM to identify process gaps, conducted outbound calls for lead follow-up, and participated in compliance and service training.