Melita Rajesh
@melitarajesh
Results-driven remote sales representative focused on high-ticket selling, customer psychology, and exceeding targets.
IndiaWhat I'm looking for
I’m Customer Success & Business Operations professional with experience supporting US-based clients, CRM workflows, customer onboarding, platform adoption, troubleshooting, and cross-functional operations. Experienced in identifying customer needs, resolving issues, analyzing feedback, and improving workflows across Sales, Marketing, and Operations. MBA in Marketing & HR with strong communication, problem-solving, and stakeholder management skills.
Experience
Work history, roles, and key accomplishments
Customer Success & Operations
Source to Shift
May 2026 - Present (5 months)
Support US clients with onboarding, platform adoption, troubleshooting, CRM management, and customer success. Analyze feedback and usage patterns to improve workflows, SOPs, and documentation. Collaborate with Sales, Marketing, Operations, and technical teams, train VAs, and use AI tools for research, workflow development, and problem-solving.
Sales Coordinator/Secretary
Taj Connemara
May 2025 - Apr 2026 (11 months)
Managed end-to-end client inquiries, proposals, contracts, and monthly follow-ups, while supporting 30+ banquets and corporate events each quarter. Coordinated the General Manager’s calendar/travel, handled confidential correspondence, and acted as a liaison between leadership and Public Relations; later progressed to Customer Relations for VIP guest support and service issue resolution.
HR Recruitment Intern
KIMS Sreechand Speciality Hospital
Jun 2023 - Aug 2023 (2 months)
Coordinated recruitment events with local universities, connecting 100+ potential candidates to job opportunities. Analyzed employee turnover data and implemented retention strategies that reduced turnover by 15% within six months using CRM tools such as Salesforce.
Education
Degrees, certifications, and relevant coursework
Manipal Academy of Higher Education
Master of Business Administration, Business Administration
Grade: CGPA: 8.72
Pursuing/earned a Master of Business Administration through the Integrated Program in Management (IPM). Achieved CGPA of 8.72.
Manipal Academy of Higher Education
Bachelor of Business Management, Foundations of Management
Grade: CGPA: 9.07
Completed a Bachelor of Business Management with a focus on foundations of management. Achieved CGPA of 9.07.
Shelley Young
Accelerator Program, High Ticket Sales
Activities and societies: Role play Live class Self Paced Training
Completed a high-ticket accelerator program where I was trained on Setting and Closing for high ticket sales team.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Skills
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