Melissa Tellado

Assists customers with product and order questions, complaints, and technical support via phone, email, and chat through Gorgias. Provides feedback in customer support meetings, collaborates with Operations and Wholesale, updates the customer service database in Guru, coaches support team members, and ships parts via Ship Station and Shopify.

Assisted customers in store with product knowledge, creative gifting, and checkout, while handling online product inquiries through Zendesk. Provided support across operational, fulfillment, assembly, production, and quality control departments.

Answered and transferred incoming calls to appropriate departments, personnel, or outside lines while providing customer service support by responding to inquiries, complaints, and requests for information.

Receptionist for a Subway Restaurant Franchise with 100+ locations, providing support for 900+ employees and office staff. Duties included greeting guests, scheduling conference room use, operating a multi-line switchboard, and purchasing and distributing supplies and uniforms.

Analyzed payroll data for compliance with internal policies and external regulations. Reviewed and verified payroll records to ensure accuracy, and identified discrepancies in employee wage information, hours worked, and overtime payments.

Sales Associate cross-trained on POS system, sales floor, and fitting rooms. Merchandised store features, sold credit cards, worked stockroom inventory, and assisted customers.

Associate of Arts in General Studies from Seminole State College of Florida, completed in April 2019.

High school diploma from Lyman High School, completed in May 2013.

Bachelor of Science in Arts and Entertainment Management from the University of Central Florida.