Open to opportunities

Fredricka Marshall

@fredrickamarshall

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Customer-focused service professional delivering fast, accurate order processing and excellent front-line support.

United States

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What I'm looking for

I’m looking for a customer-first role where I can use my POS, accuracy, and inventory skills to improve service speed, reduce errors, and grow with a supportive team that values safety and quality.

I’m a customer-focused service professional with 3+ years of hands-on experience across retail, quick-service restaurants, and high-volume fulfillment centers. I consistently meet productivity targets by processing 250+ items per shift with ≥99% order accuracy, and I contributed to a 15% reduction in returns through improved packing and quality follow-through.

I bring strong front-line fundamentals: operating POS and handling cash, performing daily reconciliations, maintaining accurate transaction records, and supporting inventory control and replenishment. I also train new team members on safety and service standards, helped onboard 3 associates on packing procedures, and maintain a clean, customer-ready experience through food safety, sanitation, and opening/closing and safety checks.

Experience

Work history, roles, and key accomplishments

Current

Gas Station Associate

Current

Walmart

Aug 2025 - Present (8 months)

Provided friendly service in a high-traffic fuel and convenience store, handling fuel purchases and in-store transactions. Operated the POS for card and digital payments, completed daily cash reconciliations, and managed inventory replenishment and perishable rotation to reduce waste.

POS Operation POS Operations Payment Processing Planogram Compliance Perishable Rotation Customer Service

Order Packing Associate

Amazon

Oct 2025 - Dec 2025 (2 months)

Packed and prepared customer orders in a high-volume fulfillment center, processing 250+ items per 8-hour shift with ≥99% order accuracy. Operated packing equipment and supported quality checks, contributing to a 15% decrease in returns and training 3 new associates.

Order Packing Fulfillment Operations Order Accuracy Quality Control Safety Compliance Returns Reduction

Receptionist

Sharron Nursing Academy

Dec 2024 - Apr 2025 (4 months)

Managed front-desk operations, greeting visitors and answering multi-line phone calls while handling email inquiries. Ensured professional, timely communication to support smooth day-to-day reception and administrative workflows.

Front Desk Operations Customer Service Multi Line Phone Systems Email Communication Administrative Support Time Management Professional communication

Crew Member

McDonald's

Apr 2022 - Dec 2024 (2 years 8 months)

Delivered fast, friendly customer service in a high-volume quick-service restaurant by taking orders, preparing food, and handling payments accurately. Supported drive-thru and front-of-house operations while maintaining food safety, cleanliness, and sanitation standards, and trained new team members on POS and service procedures.

POS Operation Food Preparation Drive Thru Support Customer Service Food Safety Speed Of Service

Education

Degrees, certifications, and relevant coursework

Baker County Senior High School

High School Diploma, High School

2022 - 2024

Completed a high school diploma at Baker County Senior High School. Took coursework in communications and business and developed skills in time management and teamwork.