Open to opportunities

Amanda Rivera-Velazquez

@amandarivera-velazqu

Customer service and administrative professional specializing in high-volume calls, accurate records, and compliance-focused support.

United States

Message

What I'm looking for

I’m looking for a customer-focused role where I can support billing/account needs or reception, keep records accurate, and collaborate in a fast-paced, compliance-aware environment.

I’m a customer service and administrative professional with experience in high-volume call environments, scheduling, payment processing, and customer account support. I’m known for strong communication, accuracy, and professionalism in fast-paced, compliance-focused settings.

In my most recent role as a Receptionist, I managed multi-line phones, scheduled appointments and procedures, and processed payments while maintaining accurate client and patient records. I also coordinated prescription refill requests and communicated care instructions with confidentiality and careful documentation.

Earlier, I supported daily store operations as a Retail Parts Professional / MOD, assisting with onboarding and training while resolving customer concerns and maintaining inventory accuracy. I’ve also handled remote billing and account support, explaining utility policies, payment arrangements, and service reconnections.

Across roles, I bring a dependable, detail-oriented approach to operations coordination—verifying account information, documenting activity, and keeping service high-quality. I enjoy working where teamwork, performance, and compliance matter.

Experience

Work history, roles, and key accomplishments

Receptionist

Douglassville Veterinary Hospital

Oct 2024 - Jan 2025 (3 months)

Managed multi-line calls, scheduled appointments and procedures, and processed client payments while maintaining accurate client and patient records. Coordinated prescription refills and communicated care instructions in a fast-paced office.

Scheduling Payment Processing Data Entry Client Records Prescription Refills Confidentiality Customer Support

Retail Parts Professional / MOD

Advance Auto Parts

May 2023 - Oct 2024 (1 year 5 months)

Supported daily store operations with customer service and team coordination. Resolved customer concerns, assisted with onboarding and training new employees, and maintained inventory accuracy.

Customer Service Team Coordination Onboarding Training Conflict Resolution Retail Operations

Customer Service Representative

FirstEnergy

Nov 2022 - Jun 2023 (7 months)

Handled high-volume inbound calls for billing and account support, assisting customers with payment arrangements and service reconnections. Explained utility policies and support program options while meeting quality and performance expectations.

Billing Support Account Support Payment Arrangement Service Reconnection Support Customer Service

Customer Service Representative

Arcadia Recovery Bureau

Mar 2018 - Oct 2018 (7 months)

Managed inbound and outbound account calls in a compliance-focused environment, verifying account information and documenting activity. Processed payments and established payment arrangements while maintaining professionalism.

Payment Processing Payment Arrangement