Asia Reeves

Handle inbound customer interactions across phone, chat, and email for a variety of pet-shopping and problem-resolution needs. Research and troubleshoot issues and provide follow-ups to ensure resolution.

Lead daily operations for a department by monitoring associate performance, quality, safety, and productivity. Oversee refurbishment workflows including warehousing tasks, records, reporting, coaching, and adherence to standard work and safety policies.

Supervise staff readiness and station coverage for each shift. Assist with packaging and housekeeping tasks as needed while ensuring protocols are followed.

Support store operations including staffing and scheduling, store layout/display planning, and daily sales floor activities. Review sales and activity performance information to identify areas for improvement.

Schedule appointments for ADT new upgrades and provide friendly customer service. Use a dialer to contact customers.

Follow prompted calling scripts to gather account information and assist customers with billing questions. Research and validate customer details, collect payments, document call notes, and route/transfer inquiries as needed.

Schedule shipments and transportation modes while planning work assignments to meet fluctuating workload needs. Verify work orders and freight details, maintain work records/reports, and coordinate with workers and managers to resolve operational issues.

Manage phone communications, greet visitors, and direct guests as needed while handling administrative support tasks. Receive payments, resolve customer complaints, and maintain files and records.

Provide drive-thru and in-store customer service, including greeting guests, upselling items, and maintaining store cleanliness. Handle register transactions and assist with general store operations such as stocking and food service support.

Completed a high school diploma in Psychology at Tarrant County College in Arlington, Texas from 2014 to 2015.