Raven Sumner
@ravensumner
Customer service and retail operations professional focused on accurate service, cash handling, and team leadership.
United StatesWhat I'm looking for
I’m a customer service and retail operations professional with experience supporting people, processing payments, and keeping daily workflows accurate and on time. I review member plan benefits, greet and help customers, and handle customer-facing needs with a service-first mindset.
I’ve built strong reliability through roles that required careful attention to detail—scanning and sorting packages as a Mail Sorter, supporting facilities as a Custodian, and ensuring clean, organized operations. I’m used to working with procedures, deadlines, and consistency across busy shifts.
In store leadership roles, I ran cash registers, processed donations and pricing, managed payroll and daily paperwork, and handled scheduling. I also coordinated truck receiving and stocking, supported merchandising, and contributed to hiring/interviewing and team management.
Alongside my operations background, I’m pursuing Medical Coding and Billing at DeVry University, and I bring structured administrative strengths from my education in Business Technology and Office Administration. I’m excited to apply my customer service skills and operational discipline in a role where I can keep improving results.
Experience
Work history, roles, and key accomplishments
Customer Service Rep
Alorica
May 2026 - Present (1 month)
Reviewed member plan benefits and supported customers through remote customer service activities. Focused on clear communication and accurate handling of member-related information.
Custodian
CLLEAN Facility Services
Apr 2026 - Present (2 months)
Provided custodial support for facility operations, maintaining cleanliness and readiness of work areas. Completed assigned cleaning and maintenance tasks as part of daily facility upkeep.
Mail Sorter
FedEx
Sep 2025 - Apr 2026 (7 months)
Scanned and sorted packages and mail, then stacked items into cans for distribution. Loaded trucks and supported warehouse workflow through accurate staging and handling.
Assistant Store Manager
Providence
Nov 2020 - Sep 2025 (4 years 10 months)
Assisted with store operations by greeting customers, operating the cash register, and processing donations and product pricing. Managed daily paperwork and supported scheduling and payroll-related tasks.
Store Manager
Dollar Tree
Jul 2019 - May 2020 (10 months)
Managed day-to-day store operations, including customer service, cashier support, and cash register operations. Oversaw truck receiving, stocking, payroll, scheduling, and daily paperwork.
Merchandising Manager
Dollar Tree
Aug 2016 - Jul 2017 (11 months)
Led merchandising-focused store activities while supporting customer-facing operations and cash handling. Coordinated truck receiving, stocking, truck planning, and maintained daily paperwork and payroll tasks.
Receptionist (Job Training)
Lyndon B. Johnson Job Corps
Jul 2012 - Jan 2013 (6 months)
Answered phone calls and supported front-desk requests during job training activities. Assisted with errands and provided basic administrative support to help keep daily operations running smoothly.
Cashier
Walmart
Provided customer service by greeting customers and operating the cash register. Handled money transactions and maintained the register area by cleaning and keeping it organized.
Education
Degrees, certifications, and relevant coursework
DeVry University
Associate, Medical Coding and Billing
2022 -
Pursuing an Associate degree in Medical Coding and Billing starting July 2022.
Lyndon B. Johnson Job Corps
Diploma, Business Technology and Office Administration
2012 - 2013
Completed a diploma focused on Business Technology and Office Administration from July 2012 to January 2013.
Phoenix High School
Diploma
2009 - 2012
Completed a high school diploma from August 2009 to May 2012.
Availability
Location
United StatesAuthorized to work in
Job categories
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