Looking for a job

Melissa Klonsinski

@melissaklonsinski

Message

I am a remote Customer Success Manager based in the mountains of Colorado.

United States

Message

What I'm looking for

I am looking for a Customer Success position in a hyper-growth Saas company but open to other industries as well. I am a gritty individual with the ability to pivot and learn quickly. I am looking to work for a company with strong company culture with core values that are displayed in the work everyday.

I am an accomplished customer success management professional with extensive experience providing the leadership and support needed to achieve key organizational business goals and objectives. I can work with a diverse customer base, building and maintaining long-term, professional relationships with strategic business partners based on open lines of communication and the effectiveness of the solutions, service, and support provided. In addition, I am skilled in identifying customer needs, presenting customized business solutions that drive satisfaction, retention, and loyalty.

I am continually recognized for delivering impactful results while leading in fast-paced, dynamic business environments.

Experience

Current

Customer Success Manager

Current

mPulse Mobile

• Manage $1.6M of annual recurring revenue across Enterprise, Mid-Market, and Corporate clients across all campaign implementation and reporting needs, consistently delivering a high level of client satisfaction.
• Launch, maintain, and analyze 100+ digital campaigns for clients to outreach health plan members to meet state-mandated performance goals and compliance requirements across the nation.

Development Coordinator

Keystone Science School

Played a key role in developing and leveraging relationships with strategic partners within the Summit County community to secure resources and funding to provide equitable, accessible programming for local families.
• Led the strategic implementation of marketing practices for all events hosted by KSS, including email, print, and social media marketing, to ensure event success.

Growth CRM Nonprofit Community Outreach Communications Project Management Donor Engagement Event Management Event Marketing Process Improvement

Business Development Representative

Advantage Solutions

• Successfully managed 75+ key accounts across Denver through relationship building and actively contributing to each individual's business goals using effective fact-based selling.
• Utilized data analytics to correctly identify gaps and opportunities to increase the volume, distribution, and sale rate of all BB portfolios.
• Defined, planned, and presented best-in-class consumer activations.