Open to opportunities

Megan Christopherson

@meganchristopherson

Message

Dedicated customer service representative with a strong sales background.

United States

Message

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I am a customer service representative with extensive experience in remote support and sales. Currently, I work at Galen College of Nursing, where I provide exceptional service by addressing inquiries about educational programs and scheduling appointments for students. My commitment to professionalism and knowledge of our services ensures that I meet the diverse needs of our callers.

Previously, I served as a Gear Advisor at Guitar Center and Musician’s Friend, where I excelled in sales, generating over 2.5 million dollars in product sales. I managed a high volume of calls and communications daily, providing personalized recommendations and support that fostered customer satisfaction and loyalty. My ability to multitask and manage time effectively has been key to my success in these roles.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Galen College of Nursing

Dec 2023 - Present (1 year 7 months)

Provided exceptional customer service by answering inquiries about programs across multiple campuses. Scheduled student appointments and transferred callers to appropriate departments while maintaining a high level of professionalism and knowledge about educational services.

Customer Service Phone Support CRM Systems Microsoft Office

Gear Advisor

Guitar Center and Musician's Friend

Dec 2020 - Dec 2023 (3 years)

Sold over 2.5 million dollars in products by delivering personalized recommendations and upselling accessories. Handled an average of 80 outbound and 50 inbound calls daily while managing emails, voicemails, and live chats, providing product knowledge and support to ensure customer satisfaction and drive repeat business.