Open to opportunities

Ayanna Jones

@ayannajones

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Dedicated customer service professional with a passion for remote support.

United States

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What I'm looking for

I am looking for a remote role that values customer satisfaction and offers opportunities for growth.

I am a dedicated and adaptable Customer Service Professional with over 4 years of experience in remote call center operations, sales, and support. My expertise lies in handling high call volumes, resolving customer concerns, and maintaining accurate CRM records. I pride myself on being a fast learner and a dependable team member, known for my excellent communication skills.

Currently, I work as a Remote Call Center & Sales Representative at Vector Marketing, where I provide virtual assistance to customers regarding product selection and inquiries. I consistently exceed monthly sales goals through strong product knowledge and service, collaborating effectively with my teammates to resolve client issues quickly. I am actively seeking a remote role where I can contribute to customer satisfaction and operational success.

Experience

Work history, roles, and key accomplishments

Current

Stock Associate

Current

Dollar Tree

Oct 2024 - Present (8 months)

Organized and restocked merchandise while maintaining a clean and safe environment. Performed accurate inventory checks and supported store operations.

Inventory Management Merchandise Teamwork

Current

Call Center & Sales Representative

Current

Vector Marketing

Sep 2020 - Present (4 years 9 months)

Provided virtual assistance to customers regarding product selection, orders, and inquiries. Consistently exceeded monthly sales goals through strong product knowledge and service.

Customer Support Sales CRM Software Data Entry Conflict Resolution Communication

Assembler

Paragon Medical

Oct 2023 - Sep 2024 (11 months)

Assembled high-precision medical components according to strict standards. Conducted quality inspections and provided peer training.

Assembly Quality Control Training

Cashier

Shaw’s Supermarket

Sep 2021 - Jun 2023 (1 year 9 months)

Delivered fast, friendly service to hundreds of daily customers. Resolved billing issues and processed returns with professionalism and accuracy.

Customer Service Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

High School

High School Diploma, General Studies

Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills in communication, problem-solving, and critical thinking.