keitha UserKU
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keitha User

@keithauser

Customer Service Representative with top-notch communication skills.

United States

What I'm looking for

Seeking a challenging customer service role that leverages my exceptional communication skills and passion for delivering exceptional customer experiences.

As a dedicated and results-driven customer service professional, I leverage my exceptional oral and written communication, active listening, and analytical problem-solving skills to deliver exceptional customer experiences. With a strong background in sales and administrative coordination, I excel in fast-paced environments, consistently exceeding performance targets and building strong customer relationships.

Throughout my career, I have demonstrated a unique ability to understand customer desires, provide customized solutions, and drive loyalty. My expertise in handling high call volumes, resolving customer issues, and improving team productivity has earned me a reputation as a top performer in customer-facing roles.

With a strong educational foundation in business and a proven track record of success, I am confident in my ability to make a meaningful impact in any organization. I am a driven and motivated individual with a passion for delivering exceptional customer service and driving business growth.

Experience

Work history, roles, and key accomplishments

CA

Customer Service Representative

Carchex

Dec 2022 - Oct 2023 (10 months)

Presented vehicle warranty protection plans to clients, handled high call volumes, and resolved customer issues via phone using Bria VoIP. Improved team productivity by navigating multisystem and data entry productivity.

PI

Sales Representative

Populus Financial Group Inc

Jan 2016 - Nov 2022 (6 years 10 months)

Greeted customers, informed them of financial solutions, and guided decision-making. Handled and balanced daily cash transactions, built strong customer relationships, and assessed creditworthiness.

KS

Administrative Coordinator

Klein Forest High School

Sep 2012 - Jan 2016 (3 years 4 months)

Performed administrative tasks, assisted with administrative tasks for teachers, and utilized Microsoft Office to compose letters and manage emails.

Education

Degrees, certifications, and relevant coursework

University of Houston—Downtown logoUH

University of Houston—Downtown

Bachelor, Business

Tech stack

Software and tools used professionally

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keitha User - Customer Service Representative - Carchex | Himalayas