Mediatrix Onyinye Mbaegbu

Managed customer enquiries across phone, email, and messaging platforms, converting enquiries into bookings through personalised recommendations and proactive follow-ups. Resolved concerns, coordinated customer requests, maintained accurate records, built strong customer relationships, and identified upselling opportunities to support retention and business growth.

Provided end-to-end support via phone, email, and Freshchat, resolving enquiries, complaints, and order issues. Coordinated with Operations, Delivery, Kitchen, and IT teams, guided customers through orders, followed up on concerns, maintained accurate records, and used customer feedback to improve service, satisfaction, and retention.

Provided high-level executive support by managing communications, calendars, meetings, confidential information, and priorities. Coordinated cross-functional projects, tracked deliverables and deadlines in Trello, followed up on action items, and streamlined workflows to improve operational efficiency and ensure timely execution.

Studied Linguistics and Communication Studies, developing strong skills in communication, language analysis, research, interpersonal communication, and professional writing. Gained a solid understanding of how effective communication influences relationships, organisations, and audience engagement.