Onyinyechukwu Oyeoka
@onyinyechukwuoyeoka
Customer Service Representative with 4+ years resolving inquiries and boosting CSAT via CRM.
NigeriaWhat I'm looking for
I’m a Customer Service Representative with 4+ years handling inquiries and concerns across phone, email, and chat. I deliver accurate product and service information, troubleshoot technical issues, and maintain precise customer records in CRM systems.
My work is driven by measurable results—achieving 95%+ satisfaction ratings through attentive listening, clear communication, and prompt resolutions. I improve performance by building and maintaining knowledge bases and SOPs, and I streamline workflows with triage and escalation pathways to cut response time and increase first-contact resolution.
I also build strong long-term relationships by pairing calm, professional de-escalation with accurate post-interaction documentation. From managing order processing, returns, and service requests to training teams and tracking KPIs, I focus on consistent service standards and continuous operational improvement.
Experience
Work history, roles, and key accomplishments
Virtual Assistant (Customer Service)
Digital Witch Support Community
Dec 2025 - Present (6 months)
Served as the primary point of contact across phone, email, and live chat, resolving technical issues and providing accurate product/service information with strong first-contact resolution. Built and maintained an internal knowledge base and SOPs to reduce onboarding time, and managed escalated complaints with CRM documentation to keep deliverables on schedule.
Head of Customer Service
Eat & Smile Restaurant
Aug 2023 - Apr 2024 (8 months)
Led daily customer service operations across four channels, achieving a 95% CSAT score and a 20% lift in satisfaction metrics while maintaining accurate CRM documentation. Implemented a triage workflow and real-time updates to cut response time by 30% and delivered same-day resolution for 90%+ of interactions.
Sales & Customer Service Lead
Ibiza
Feb 2022 - May 2023 (1 year 3 months)
Managed 60+ daily inbound/outbound inquiries via email, chat, and tickets, achieving a 98% CSAT and high first-contact resolution. Improved escalation pathways and introduced empathetic follow-ups to cut resolution time by 30%, while strengthening customer lifecycle support through consistent CRM documentation.
Client Services Assistant
Apex Business Solutions
Jun 2018 - Feb 2020 (1 year 8 months)
Acted as the first point of contact for phone, email, and walk-in inquiries, handling complaints professionally and improving coordination by 30% while reducing missed appointments. Streamlined onboarding with standardized data-entry templates and a services knowledge base, and produced weekly KPI reports to support data-driven improvements to service delivery.
Education
Degrees, certifications, and relevant coursework
University of Port Harcourt
Bachelor of Technology (B.Tech.), Biomedical Technology
Completed a Bachelor of Technology (B.Tech.) in Biomedical Technology at the University of Port Harcourt.
Availability
Location
NigeriaAuthorized to work in
Job categories
Interested in hiring Onyinyechukwu?
You can contact Onyinyechukwu and 90k+ other talented remote workers on Himalayas.
Message OnyinyechukwuFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
