Open to opportunities

Iwu Regina

@iwuregina

Customer Support and executive-assistance professional with 5+ years improving satisfaction, operations, and client relationships across industries.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can support customers quickly, manage executive and administrative tasks, and improve workflows. I want to use CRM/help-desk tools to strengthen long-term client relationships and boost operational efficiency.

I’m a Customer Support and Administrative professional with 5+ years of experience supporting customers, executives, and operations across education, technology, transportation, legal services, and retail. I serve as a reliable first point of contact—handling enquiries, resolving issues through multiple communication channels, and improving the customer experience.

In recent roles, I’ve strengthened executive support and operational coordination by managing documentation, scheduling, records management, and CEO travel logistics (flights, accommodation, itineraries, and scheduling). I also improve workflows by implementing structured communication processes, maintaining organised administrative systems, and using CRM and help desk tools like HubSpot, Zendesk, and Intercom.

I bring a service-focused, growth-oriented mindset that shows up in social media management, customer feedback collection, and lead generation support. I’m seeking Customer Support, Executive Assistant, Customer Success, Operations Coordinator, or Virtual Assistant roles where I can help streamline operations and build long-term client relationships.

Experience

Work history, roles, and key accomplishments

Current

Admin & Customer Service Rep

Current

Smart Approaches UK

Nov 2024 - Present (1 year 8 months)

Served as the first point of contact for prospective students, handling programme enquiries and resolving issues through multiple communication channels. Coordinated executive administrative activities and managed CEO travel logistics, including flights, accommodation, itineraries, and scheduling.

Current

Customer Service & Social Media Manager

Current

The LuxAuto

Oct 2024 - Present (1 year 9 months)

Managed customer enquiries for luxury chauffeur bookings across digital communication channels, resolving issues while maintaining service standards. Planned and published social media campaigns and shared actionable recommendations based on customer feedback.

Customer Support Customer Success Client Relationship Management Problem Solving Social Media Management Documentation Communication HubSpot Zendesk Intercom Google Workspace Microsoft Office Slack Zoom Trello Monday.Com ClickUp

Office Manager

Ukachi Emeka Chambers

Jan 2024 - Mar 2026 (2 years 2 months)

Managed daily office operations to ensure efficient workflow and coordinated communication between clients, legal partners, and internal staff. Assisted with recruitment and onboarding administration, negotiated with vendors, and supported customer service while maintaining accurate records.

Administrative Support Office Operations Documentation Management Vendor Management Recruitment support Customer Service Records Management Process Improvement Conflict Resolution Google Workspace Microsoft Office Slack Zoom Trello Monday.Com ClickUp

Customer Service & Sales Rep

Magicent Hair World

Nov 2022 - Nov 2023 (1 year)

Delivered customer service in a fast-paced retail environment by processing transactions and resolving enquiries professionally. Recommended products based on customer needs to increase sales and build repeat customer relationships.

Customer Support Sales Support Client Relationship Management Product Recommendations Problem Solving Time Management Communication Documentation Google Workspace Microsoft Office Slack Zoom

Customer Support / Help Desk

Ark Technologies

Mar 2021 - Sep 2021 (6 months)

Conducted market research to identify prospective customers and generated qualified sales leads through outbound communication. Supported sales representatives with scheduling and follow-ups and handled customer enquiries by resolving service-related issues while maintaining accurate customer records and reports.