Adewunmi Mariam

I’m a customer-focused support professional with 5+ years of experience handling high-volume phone, email, and chat inquiries while maintaining consistent service quality and strong customer satisfaction. I resolve customer issues, de-escalate complaints, and educate customers on self-service solutions to improve efficiency, retention, and the overall service experience. I also manage support tickets independently, multitask effectively, and translate customer feedback into actionable insights that strengthen both customer outcomes and business performance.

In my roles, I’ve increased customer satisfaction scores by +25% and achieved 90% First Contact Resolution (FCR), while reducing customer escalations by 25% through conflict resolution and professional communication. I maintain 99% data accuracy in CRM documentation, streamline communication and documentation to improve service resolution time by 23%, and support revenue growth by boosting repeat purchases by 30% and generating 50+ qualified leads monthly using LinkedIn Sales Navigator.