Open to opportunities

Iwuaba Chikodi

@iwuabachikodi

Customer Support Specialist with 5+ years’ experience delivering exceptional email, live chat, and CRM support for growing businesses.

Nigeria

Message

What I'm looking for

I'm looking for a customer support or customer experience role where I can resolve inquiries, manage CRM records, coordinate workflows, and build strong customer relationships.

With over five years of customer support experience, I help businesses build customer trust through responsive, empathetic, and solution-focused support. I’ve worked across email, live chat, and CRM platforms including Freshdesk, HubSpot, Intercom, and Zendesk, supporting customers, resolving complex issues, and improving the overall customer experience. I’m passionate about creating seamless interactions that strengthen customer loyalty and contribute to business growth.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

SashaScentz Emporium

Aug 2025 - Present (1 year)

Provide timely support across WhatsApp Business, email, and social media, resolving customer inquiries and guiding product selection. Process orders, coordinate deliveries, and maintain organized customer records.

Customer Support Email Support Social Media Support Order Processing Customer Relationship Management

Customer Support Representative

Mac-Peters Integrated Services

Jan 2024 - Apr 2026 (2 years 3 months)

Responded to 30+ customer inquiries daily via phone and email, maintaining a 95% satisfaction rate. Managed CRM records, coordinated scheduling, and resolved 500+ inquiries monthly.

Customer Support Phone Support Email Support CRM Management Data Entry Scheduling Problem Solving

Administrative Assistant

Newspoint Newspaper

Jun 2020 - Dec 2023 (3 years 6 months)

Supported daily administrative operations including document management, correspondence, and scheduling. Organized filing systems and coordinated internal communications.

Administrative Support Document Management Scheduling Correspondence

Education

Degrees, certifications, and relevant coursework

Rivers State College of Health Science and Management Technology

Diploma, Medical Laboratory Technology

2014 - 2017

Diploma in Medical Laboratory Technology from Rivers State College of Health Science and Management Technology, Port Harcourt, from September 2014 to August 2017.