Strategic EMEA leader with 20+ years in tech
Built Customer Success department for European SaaS RegTech
Developed consumer finance products for Swiss FinTech
Executed regulatory transformation at Financial Institutions
Skilled in building scalable partnerships
Expert in digital transformation & SaaS growth
Adept in cross-functional team leadership
Fluent in German, English and French, with global experience
Born in Switzerland, worked in Europe and currently based in Switzerland
MBLooking for a job
M Bernasconi
@mbernasconi
EMEA SaaS & Digital Expert, Customer-Focused Partnership Builder
SwitzerlandExperience
UC
Strategic Leadership and Team Building
Unnamed Technology Company
Demonstrated strategic leadership and team building in the technology sector, crafting visions and leading teams to execute company-wide goals, resulting in enhanced customer engagement and departmental success.
UC
Customer Success Management
Unnamed Technology Company
Established and led Customer Success departments, implementing projects and service delivery frameworks that significantly improved satisfaction, loyalty, and retention.
UC
Partnership Development and Innovation Oversight
Unnamed Technology Company
Excelled in creating and nurturing strategic partnerships, including negotiations with suppliers and collaboration with hyper-scalers, to bolster business growth. Directed the Innovation & Technology division within a FinTech organization, overseeing the development of cutting-edge products including machine learning models.
UC
Regulatory and Compliance Management
Unnamed Technology Company
Managed legal and compliance departments, ensuring adherence to regulatory requirements while driving organizational development for Regulatory Investigations.
UC
Risk Management and IT Consultancy
Unnamed Technology Company
Led transformation projects in risk management and data quality, advising international clients on business transformation activities with a strong emphasis on information management strategies.
Tech stack
Learn about the tools and technologies that M likes to use.
Availability
Looking for a job
Location
SwitzerlandAuthorized to work in
Germany
FranceWebsite
linkedin.com/in/mlbernasconiSocial media
Job categories
Skills
PythonSQLSalesSalesforceProject ManagementSoftware DevelopmentSoftware EngineeringBlockchainProduct ManagementLinuxDockerCustomer SuccessCustomer ServiceJiraMySQLCSSAccount ManagementDevOpsRemote TeamEnterprise SaaS SalesSaaS AdministrationEnterprise SaaS B2BSaaS ImplementationSaaSInformation SecurityInformation ArchitectureCyber SecurityCyber Risk ManagementCybersecurity ManagementISMSInformation Security Management System (ISMS)Channel PartnershipPartnership StrategyPartnershipSales GrowthGrowth ChannelGrowth Strategy
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