Shelly Babbar

Led multinational corporate offices with 2000+ employees, enhancing operations for heightened productivity and improved employee satisfaction. Effectively managed detail-oriented projects, ensuring precise planning, execution, and successful delivery. Negotiated annual cost savings exceeding 1.2 million CHF for London and La Vallée de Joux 400K EUR for Spain by conducting thorough audits of operat

Implemented retention improvement initiatives, resulting in a 30% increase in client retention. Oversaw the operations and management of 6 centers located throughout the Canton of Vaud. Ensured compliance with all relevant regulations and standards.

Developed sales and marketing strategies to increase brand awareness and attract new customers. Increased occupancy by 24% through successful implementation of strategic initiatives, targeted marketing and relationship building with key stakeholders. Aligned operations to IWG standards post-acquisition, resulting in improved satisfaction, increased revenue and successful integration into the IWG p

Delivered a 5% increase in commission-generated revenue by identifying and pursuing new business opportunities exceeding client expectations. Lowered marketing products costs by 16% through strategic cost-savings initiatives, resulting in improved profitability for the company. Managed a team of eight receptionists with effective leadership, mentoring and training. Conducted staff training program

Achieved a 24% increase in total upsells through effective sales strategies and improving customer engagement. Successfully boosted revenue generated from diplomatic missions by 26% resulting in business growth and increased profitability. Increased customer satisfaction by 21% through customer-focused strategies and process improvements.

Reduced total salary cost of reception staff by +/- 4600€ per month. Trained junior reception staff to decrease the onboarding time while being more efficient handling client’s requests. Demonstrated expertise in using reservation software, resulting in an improvement in booking accuracy.

Coordinated multiple events including conferences, product launches and networking events, resulting in positive feedback. Coordinated staff training programs for hotel software overhaul. Expanded events and banqueting network by developing new partnerships and relationships with vendors and suppliers to meet clients needs.