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mayura joshi

@mayurajoshi

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Enterprise account management and customer success leader driving growth.

India

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What I'm looking for

I seek a senior role driving enterprise account growth and customer success, focused on CXO engagement, measurable ROI, cross-functional collaboration, and long-term retention in a scaling, outcome-driven organization.

I am an Enterprise Account Management and Customer Success leader with over 10 years of experience driving multi-million dollar account growth, renewals, and retention across SaaS-enabled solutions, real estate investments, and hybrid workplace models.

I build CXO-level relationships and develop measurable success plans that deliver adoption, ROI storytelling, and long-term client stickiness—evidenced by 121% client retention and 22% YoY expansion at WeWork.

I have a strong track record of closing large portfolios, including a ₹28 Cr+ expansion in three months at Piramal Realty, and of partnering cross-functionally with Product, Marketing, and Operations to scale client value.

I am certified in Customer Success Management and trained in Generative AI prompt engineering, and I bring a consultative, ROI-driven approach to enterprise engagement and strategic account expansion.

Experience

Work history, roles, and key accomplishments

Current

Enterprise Account Manager

Current

WeWork India

May 2022 - Present (4 years 1 month)

Directed enterprise account growth across West India for SaaS-enabled workplace solutions, achieving 121% client retention and 22% YoY expansion through success planning, adoption strategies, and executive QBRs.

Enterprise Account Management Customer Success CXO Engagement Renewals Success Planning Cross Functional Collaboration

Manager – Enterprise Accounts

Piramal Realty

Aug 2020 - Apr 2022 (1 year 8 months)

Closed a ₹28 Cr+ portfolio expansion in three months by engaging CXOs, HNIs, and institutional investors and delivering ROI-driven investment cases to drive retention and expansion.

Enterprise Sales CXO Engagement Investment Sales ROI Analysis Client Success Stakeholder Management Go To Market

Assistant Manager –Sales

Xanadu Realty

May 2018 - Mar 2020 (1 year 10 months)

Developed new business pipelines and expanded existing portfolios through ROI-led pitches and multi-stakeholder engagement, driving repeat business and share-of-wallet growth.

Strategic Accounts Business Development ROI Led Sales Stakeholder Engagement Pipeline Development Account Expansion

Manager – Brands

PretStreet

Oct 2016 - Mar 2018 (1 year 5 months)

Designed GTM strategies and ROI-driven adoption roadmaps for retail clients, advising C-level stakeholders to maximize returns on retail expansion initiatives.

Go To Market Strategy ROI Client Success Market Research

Senior Account Associate

Hansa Events

Apr 2015 - Sep 2016 (1 year 5 months)

Managed enterprise accounts including Vodafone, Samsung, and Thomas Cook end-to-end, strengthening relationships to secure repeat business and long-term advocacy.

Account Management Event Delivery Relationship Management Retention Enterprise Accounts

Executive – Special projects

Percept Limited

Nov 2010 - Jun 2012 (1 year 7 months)

Drove enterprise sponsorship partnerships for Sunburn Festival, creating ROI-based brand partnerships and high-value client experiences to deliver measurable returns.

Partnerships Sponsorship Sales Event Marketing ROI Measurement Client Experience Negotiation Strategic Alliances