At NETCORE CLOUD PVT LTD, I managed a $6.5M ARR enterprise customer portfolio, with responsibility for retention, renewals, adoption, and expansion. I worked with enterprise accounts across North America, Europe, and South America.
I reduced customer churn by 18% through proactive engagement strategies and improved NPS by 15 points. I also contributed to double-digit enterprise expansion revenue growth and strengthened customer visibility using Gainsight and Totango.
Earlier, I held customer success and strategic account roles at REDQUANTA, VYMO, and REPLICON. During a planned career break, I focused on family responsibilities while independently developing a niche D2C customer-focused business venture.
