Open to opportunities

Rahul Rana

@rahulrana3

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Senior Customer Success leader driving retention, renewals, and growth through data-driven account strategies.

India

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What I'm looking for

I seek a customer-success or account leadership role where I can use data-driven strategies, stakeholder-led QBRs, and cross-functional collaboration to reduce churn and drive expansion.

I am a Senior Customer Success Manager with 14+ years of experience across D2C, retail, F&B, and travel, focused on enterprise account management and end-to-end customer lifecycle ownership.

I combine data-driven insights (GA4, Meta, Google, GBP) with disciplined QBR-led governance to drive retention, renewals, and expansion for strategic accounts.

My experience includes leading Google Business Profile strategy for enterprise clients, conducting MBRs/QBRs with senior stakeholders, building account audits and success plans, and aligning performance campaigns to client business goals.

I prioritize measurable outcomes through clear success metrics, playbooks, and stakeholder collaboration to reduce churn, accelerate upsell/cross-sell, and improve local discovery and store visits for key accounts.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Sr. Manager

Current

Singleinterface

Nov 2024 - Present (1 year 2 months)

Owned Google Business Profile strategy for 20+ enterprise clients, conducted MBRs/QBRs to improve retention and expansion, and built account success plans that increased local discovery and store visits for key accounts.

Customer Success Google Business Profile Account Management QBRs Stakeholder Management Success Planning Local SEO

Team Lead

AdYogi

Sep 2022 - Oct 2024 (2 years 1 month)

Owned post-sales relationships for 25+ D2C brands, aligned performance campaigns with business goals and renewals, and collaborated with sales and product teams to drive upsell and expansion opportunities.

Customer Success Renewals Upsell Performance Marketing Google Ads Stakeholder Management

BD & Partnership Manager

WareIQ

Aug 2021 - Dec 2021 (4 months)

Drove new client acquisition and revenue strategies, led a team of 3 inbound sales associates contributing 12% of new business, and secured strategic partnerships to boost lead generation.

Business Development Partnerships Revenue Strategy Lead Generation Team Leadership Strategic Partnerships Inbound Sales

Sr. Growth Manager

AdYogi

Aug 2018 - Jun 2019 (10 months)

Supported PPC and paid social planning by analyzing platform data, created SOPs and QA workflows to improve activation speed, and optimized creative decisions through CTR and fatigue analysis.

PPC Paid Social Campaign Strategy SOPs Audience Targeting Performance Analysis

Senior Associate

FarePortal

Aug 2016 - Apr 2018 (1 year 8 months)

Managed customer experience operations, handling escalations and improving service quality for travel bookings to enhance customer satisfaction and operational efficiency.

Customer Experience Escalation Management Customer Support Process Improvement CRM

Senior Executive

WNS Global

Aug 2013 - Oct 2015 (2 years 2 months)

Handled customer experience duties including issue resolution and service delivery for BPO clients, contributing to improved customer satisfaction and operational KPIs.

Customer Service BPO SLA Management

Supervisor / Project Manager

NewRegal Electric Works

Jun 2009 - Jul 2013 (4 years 1 month)

Supervised customer experience and project delivery activities, coordinated teams across projects, and managed client communication to ensure timely completion and service quality.

Project Management Customer Experience Team Supervision Client Communication Operations Management Delivery Management