Looking for a job

Maybell Herrera

@maybellherrera

Message

I deliver empathetic, high-volume customer support across chat, email, and recruitment.

Philippines

Message

What I'm looking for

I'm looking for a customer support or administrative role where I can provide empathetic chat and email assistance, improve customer experiences, and support efficient recruitment or operational processes.

I've supported customers in fintech loan services at First Digital Finance Corporation, managing 50–60 live chats daily and guiding applicants through loan processes with 95% accuracy.

I simplify sensitive financial terms into clear, friendly guidance and have earned client commendations for empathetic support. I also maintain strong customer satisfaction through efficient real-time chat and email assistance.

At Alorica and Teleperformance, I handled customer service, food-order processing, and recruitment administration. I helped improve hiring timelines by 20%, maintained a 95% CSAT score, and consistently met response-time SLAs.

Experience

Work history, roles, and key accomplishments

Chat Support Representative

First Digital Finance Corporation

Nov 2022 - Apr 2025 (2 years 5 months)

Managed 50-60 live chat interactions daily, guiding customers through the loan application process with a 95% accuracy rate. Received multiple client commendations for being exceptionally helpful and empathetic while assisting customers with sensitive financial inquiries.

Customer Support Live Chat Zendesk Loan Services Data Entry Email Management

Customer Service Representative & Acting Recruiter

Alorica

Aug 2021 - Aug 2022 (1 year)

Assisted the HR team in screening and interviewing applicants, contributing to a 20% improvement in the hiring timeline for new agents. Maintained a 95% CSAT by using forward-thinking strategies to solve problems before they escalated.

Customer Support Recruitment Interviewing Screening CSAT Problem Solving Administrative Support

Customer Service Representative

Teleperformance

Jan 2018 - Aug 2019 (1 year 7 months)

Managed high-volume food order processing, ensuring accurate placement, tracking, and timely resolution of delivery disputes. Maintained a 100% success rate in meeting Service Level Agreements for response times via phone and email.

Order Processing Customer Support Phone Support Email Support SLA Active Listening Problem Solving