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Abigael Pamintuan

@abigaelpamintuan

I am a customer-focused virtual assistant delivering expert chat and voice support.

Philippines
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What I'm looking for

I'm seeking a remote Virtual Assistant or customer-support role to apply my chat and voice experience, deliver high client satisfaction, grow responsibilities, and work in a flexible, collaborative environment using modern communication and CRM tools.

I am a customer-focused support professional with over a year of hands-on experience in chat and voice support.

At TTEC and iQor I consistently exceeded performance targets and earned top site-wide satisfaction scores, managing high volumes of customer inquiries with accuracy, empathy, and professionalism.

I excel at multitasking, order processing, ticketing systems, lead generation, and resolving complex issues under pressure, and I am comfortable using tools such as Conversational Cloud, Avaya, Google Workspace and Microsoft Office.

I'm seeking a Virtual Assistant role where I can deliver reliable remote support, clear communication, and a strong commitment to client satisfaction while continuing to grow professionally.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Our Lady of Fatima University (Bacolor) logoO(

Our Lady of Fatima University (Bacolor)

Bachelor of Science, Medical Technology

2021 - 2023

Completed Bachelor of Science in Medical Technology at Our Lady of Fatima University (Bacolor) from 2021 to 2023.

Our Lady of Fatima University (San Fernando) logoOF

Our Lady of Fatima University (San Fernando)

Senior High School Diploma, Senior High School

2019 - 2021

Completed Senior High School diploma at Our Lady of Fatima University (San Fernando) from 2019 to 2021.

PS

Pampanga High School

Junior High School, Junior High School

2015 - 2019

Completed junior high education at Pampanga High School from 2015 to 2019.

SS

Sindalan Elementary School

Primary School, Primary Education

2009 - 2015

Completed primary education at Sindalan Elementary School from 2009 to 2015.

Tech stack

Software and tools used professionally

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Abigael Pamintuan - Chat Support Representative - TTEC | Himalayas