Open to opportunities

Abigael Pamintuan

@abigaelpamintuan

Message

I am a customer-focused virtual assistant delivering expert chat and voice support.

Philippines

Message

What I'm looking for

I'm seeking a remote Virtual Assistant or customer-support role to apply my chat and voice experience, deliver high client satisfaction, grow responsibilities, and work in a flexible, collaborative environment using modern communication and CRM tools.

I am a customer-focused support professional with over a year of hands-on experience in chat and voice support.

At TTEC and iQor I consistently exceeded performance targets and earned top site-wide satisfaction scores, managing high volumes of customer inquiries with accuracy, empathy, and professionalism.

I excel at multitasking, order processing, ticketing systems, lead generation, and resolving complex issues under pressure, and I am comfortable using tools such as Conversational Cloud, Avaya, Google Workspace and Microsoft Office.

I'm seeking a Virtual Assistant role where I can deliver reliable remote support, clear communication, and a strong commitment to client satisfaction while continuing to grow professionally.

Experience

Work history, roles, and key accomplishments

Chat Support Representative

TTEC

Jul 2024 - Aug 2025 (1 year 1 month)

Delivered chat-based customer support for over a year, consistently exceeding performance targets and achieving top site-wide satisfaction scores while managing high inquiry volumes.

Chat Support Customer Service Ticketing Systems Empathy Google Workspace CRM Multitasking Confidentiality

Customer Representative

iQor

Mar 2024 - Jul 2024 (4 months)

Handled inbound customer inquiries across phone, chat, and email, resolving issues efficiently while maintaining quality and accuracy over a four-month term.

Phone Support Chat Support Email Support Ticketing Systems CRM Active Listening Problem Solving Microsoft Office

Crew Member

KFC

Jul 2023 - Jan 2024 (6 months)

Worked as a crew member delivering fast, accurate food service and maintaining high standards of cleanliness and customer satisfaction during high-volume shifts.