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Maria Kristina Leonila Pasagui

@kristinapasagui

Customer Service Specialist with 10 years of experience delivering excellent support, resolving issues, and building client trust remotely.

Philippines

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What I'm looking for

Seeking a remote position where I can strengthen customer loyalty through exceptional service and relationship-building, with a company that fosters a collaborative culture and treats employees as valued partners in its success.

I’m a Customer Support Specialist with almost 10 years of experience supporting US-based financial and technology accounts in high-volume BPO environments. I’m trusted to handle sensitive financial information with accuracy, professionalism, and strong customer satisfaction.

My work centers on billing resolution, customer verification, account documentation, and escalation management through phone . I maintain clean CRM records and ensure compliance with data privacy and security procedures while supporting EST and PST schedules.

I’m comfortable working remotely with a dedicated setup and have experience managing graveyard shifts and weekend coverage. I enjoy improving customer trust through timely, accurate resolution.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Synchrony

Dec 2019 - Feb 2026 (6 years 2 months)

Resolved high-volume billing and account inquiries for US-based financial customers via phone support, ensuring strong customer satisfaction. Managed customer verification, payment concerns, account documentation, and escalated sensitive issues while maintaining compliance with data privacy and security procedures.

Escalation Management Data Privacy Compliance Phone Support Customer Retention Credit Card Transactions Billing Support

Loan Originator

ARB Call Facilities

Mar 2018 - Dec 2019 (1 year 9 months)

Handled US lending client inquiries by processing loan application requests and verifying customer information. Coordinated outbound follow-ups to improve document submission, and maintained organized digital records for applications and supporting documentation.

Loan Origination Support Documentation Administrative Support

Customer Solutions Representative III

Hewlett Packard Enterprise

Jul 2014 - Mar 2017 (2 years 8 months)

Provided account-related support for international customers and supported consumer upselling of health and beauty products. Coordinated case documentation and escalations, maintained accurate CRM records and interaction logs, and supported teams to meet service-level timelines.

Customer Support Account Support Upselling Case Management Escalation Management Customer Interaction Logging SLAs Timely Resolution Cross functional Coordination