Open to opportunities

John David Diangco

@johndaviddiangco

Message

Motivated virtual assistant with strong task prioritization skills.

Philippines

Message

What I'm looking for

I am looking for a role that values efficiency, accuracy, and customer satisfaction, with opportunities for growth.

I am a motivated and detail-oriented individual with a passion for providing exceptional customer support. My experience spans various roles, including email and chat support for e-commerce and food delivery accounts, where I honed my ability to prioritize tasks efficiently while maintaining accuracy in all areas of responsibility.

Throughout my career, I have successfully responded to customer queries in a timely manner, monitored social media for customer complaints, and developed customer service solutions that empower clients. My commitment to excellence has been demonstrated in my roles at Jamiak Inc. and TTEC Holdings, where I provided voice-based support and resolved technical issues effectively.

Currently, I am pursuing further education in Information Technology, which complements my hands-on experience in customer service. I am eager to leverage my skills and knowledge in a virtual assistant role, contributing to a team that values efficiency and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Brand Representative

ModSquad

Nov 2024 - Present (8 months)

Responded promptly to customer inquiries submitted via email, providing clear and accurate information. Troubleshoot and resolved issues related to products, services, accounts, or other customer concerns. Offered clear and easy-to-understand solutions, empowering customers to resolve their issues independently whenever possible.

Email Support Troubleshooting Customer Service Account Management Product Support Service Support

Player Support Representative

Pole To Win Inc.

Jun 2023 - Present (2 years 1 month)

Responded to customer queries in a timely and accurate way, via email or chat. Developed customer service solutions and followed up with customers to ensure their issues were fully resolved.

Email Support Chat Support Customer Solutions

Customer Service Representative

TTEC Holdings, Inc.

Jul 2022 - Present (3 years)

Provided exceptional voice-based customer support, handling inbound and outbound calls to assist customers with a variety of inquiries and issues. Responded to customer queries related to billing, order taking, technical troubleshooting, and general service inquiries.

When I Work Salesforce Aircall Customer Service Troubleshooting Billing

Email and Chat Support

Jamiak Inc.

Apr 2020 - Present (5 years 3 months)

Responded to customer queries via email and chat in a timely and accurate manner. Monitored customer complaints on social media and proactively provided assistance.

Zendesk Microsoft Office Slack Odoo Chat And Email

Education

Degrees, certifications, and relevant coursework

STI College Ortigas Cainta

Diploma, Information Technology

Completed a comprehensive curriculum in Information Technology, gaining foundational knowledge in various IT domains. Developed skills in problem-solving and technical support relevant to the IT industry.

PBTS Academy

High School Diploma, General Studies

Completed secondary education, building a strong academic foundation across various subjects. Participated in school activities that fostered teamwork and communication skills.