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Writuparna Nath

@writuparnanath

I lead customer success and operations teams, improving service quality, retention, efficiency, and customer satisfaction.

India

Message

What I'm looking for

I'm looking to lead customer success, support, or operations teams where I can improve service quality, develop people, streamline workflows, and deliver stronger customer outcomes.

I've led customer success, support, and travel operations across Travel-ax Global, Godrej Properties, Skil Travel, Cathay Pacific Airways, and Flydubai. At Travel-ax Global, I increased existing-account revenue by 25%, improved retention by 30%, and raised team efficiency by 40% through onboarding and training programs.

I've resolved high-volume customer requests, including 1,634 post-possession queries at Godrej Properties, while managing escalations, service quality, and cross-functional resolution. I also directed a 57-agent travel desk team at Skil Travel and improved booking and expense-management efficiency by 20%.

Experience

Work history, roles, and key accomplishments

International Flight Attendant

Cathay Pacific Airways

Aug 2024 - Feb 2025 (6 months)

Delivered premium in-flight service, ensuring safety and comfort on international flights. Earned commendation for exceptional passenger care.

Customer Service Cabin Operations Emergency Response

Senior Executive – Customer Centricity

Godrej Properties Limited

Jul 2023 - Apr 2024 (9 months)

Managed high-volume post-possession customer support, resolving 1,634 requests and maintaining high satisfaction. Coordinated with cross-functional teams to ensure timely resolution.

Customer Support Escalation Management Process Improvement Service quality

Head of Customer Success/Travel Expert

Travel-ax Global

Jan 2021 - Mar 2023 (2 years 2 months)

Aligned with clients to identify travel needs and book services, upselling products to increase revenue by 25%. Developed onboarding program that boosted retention by 30%.

Customer Success Upselling Onboarding Training Travel Booking

International Flight Attendant

Flydubai

Oct 2016 - Jun 2020 (3 years 8 months)

Delivered exceptional customer service while ensuring compliance with safety regulations. Managed passenger requests and resolved issues in high-pressure environments.

Customer Service Safety Compliance Problem Solving