Open to opportunities

Maxwell Lobo

@maxwelllobo

Message

I am an operations leader skilled in CRM, team development, and client relations.

Portugal

Message

What I'm looking for

I seek a collaborative operations or client-relations role to apply CRM expertise, optimize workflows, mentor teams, and drive measurable customer satisfaction and financial results in a growth-oriented, remote-friendly company.

I am an operations and client-relations professional with experience across research & development, client coordination, sales leadership, and technical support. I have led teams, improved customer satisfaction, and managed financial and logistical operations while implementing CRM and process improvements.

My technical toolkit includes Salesforce CRM, Trello, Monday.com, Zoom, Microsoft Teams, and CRM/ERP systems, supported by certifications in computer operations and management communication. I seek roles where I can optimize workflows, mentor teams, and drive measurable customer and financial results.

Experience

Work history, roles, and key accomplishments

Current

Research & Development

Current

ASXO Tech

Jun 2024 - Present (1 year 3 months)

Conduct market and process research to support innovation and collaborate remotely with cross-functional teams to optimize workflows and implement new solutions.

Market Research Process Improvement Cross Functional Collaboration Workflow Optimization Project Management CRM Microsoft Teams Zoom

Client Relations & Team Coordinator

St. John

Sep 2022 - Jun 2024 (1 year 9 months)

Managed client relationships and internal communications to enhance customer satisfaction and led team development and logistics coordination to improve operational efficiency.

Client Relations Team Leadership Communication Logistics Coordination Customer Satisfaction Marketing Support CRM Project Coordination

Sales Manager & Team Leader

Academia de Inglês Washington

Jul 2017 - Apr 2019 (1 year 9 months)

Directed sales operations and trained new employees while developing procedures that streamlined workflows and consistently achieved growth targets and increased student enrollment.

Sales Management Process Improvement Enrollment Growth Customer Service Telemarketing CRM

Founder & Manager

Dolce Gramado

Mar 2015 - Mar 2016 (1 year)

Founded and managed business operations including accounting, finance, logistics, and marketing, ensuring product quality and high customer satisfaction.