Open to opportunities

Roselin Henriques

@roselinhenriques

Message

Seasoned professional in IT and international business development.

France

Message

What I'm looking for

I seek a dynamic role in a forward-thinking company that values innovation and collaboration, offering opportunities for growth and impact.

With over 15 years of experience in IT, business development, and international operations, I am passionate about driving innovation and optimizing processes. My expertise spans project management, customer success, and team leadership, consistently improving operational efficiency and customer satisfaction. Holding an MBA and certifications in agile methodologies, global procurement, and IT support, I am well-equipped to lead complex, cross-functional projects in diverse environments.

As a proud citizen of the world, I thrive in multicultural environments and have successfully led initiatives across various sectors, including IT, logistics, customer service, and international business development. My passion for continuous learning enables me to stay ahead in today’s rapidly evolving digital landscape. I am always eager to make a difference and welcome new challenges and opportunities.

Experience

Work history, roles, and key accomplishments

Current

International Account Operations Manager

Current

Konecta Group

Apr 2021 - Present (4 years 3 months)

Leading transformative change initiatives, I specialize in redefining how teams harness software solutions. My focus on project management drives innovation and seamless user experiences, bridging users and technical teams while enhancing customer engagement and satisfaction.

Project Management Change Management Operations Management Technical Support

International Business Development Manager

Globe Express Services

May 2017 - Apr 2021 (3 years 11 months)

Led initiatives in international business development, optimizing sales and operational excellence while managing global air and sea operations, resulting in a 15% increase in annual sales through strategic negotiations.

Business Development Sales Management Operational Excellence Negotiation Marketing Campaigns Team Leadership Project Coordination

CS Live Ops Expert

Meero

Dec 2018 - Apr 2021 (2 years 4 months)

Managed customer service inquiries and operations coordination for the LATAM market, ensuring exceptional customer experiences and operational efficiency through strategic meetings and SOP development.

Customer Service Operations Operations SOP Development International Business Team Collaboration Market Analysis

Regulatory Analyst

Procter & Gamble

May 2016 - Sep 2016 (4 months)

Specialized in translating and crafting legal and commercial materials for P&G products, supporting management in regulatory activities and quality control procedures.

Translation Content Creation Regulatory Compliance Quality Control Legal Documentation Communication Skills Team Collaboration

Sales Operations & Business Development Manager

Brazilian Soccer Confederation

Aug 2013 - Dec 2015 (2 years 4 months)

Oversaw sales operations and business development for the Diving Museum project, managing procedures, budgeting, and client relationships to ensure project success.

Sales Operations Business Development Budgeting Financial Analysis Client Relationship Management Negotiation Market Research Team Leadership Process Optimization CRM Software

Accounting Supervisor

Numeric Consulting Group

Aug 2013 - Dec 2015 (2 years 4 months)

Oversaw all financial activities, including budgeting and cash flow forecasting, while managing projects for various clients, including the Brazilian Soccer Confederation.

Budgeting Cash Flow Forecasting Revenue Analysis Client Management Project Management Financial Reporting Team Collaboration

Education

Degrees, certifications, and relevant coursework

Fundação Getúlio Vargas

MBA, Business Management

2011 - 2013

Completed an MBA in Business Management with a focus on Marketing, equipping me with advanced skills in strategic planning, market analysis, and business development.

Instituto Universitario de Mercadotecnia

Bachelor of Science, Computing

2003 - 2007

Studied Computing, gaining foundational knowledge in programming, systems analysis, and software development, preparing me for a career in IT.

Universidad Nacional Abierta

Bachelor of Arts, Accounting

2002 - 2005

Pursued a degree in Accounting, focusing on financial principles, auditing, and taxation, which provided a strong basis for my financial management skills.