Open to opportunities

Ana Monteiro

@anamonteiro3

Message

I lead customer service, operations, and training teams to improve performance.

Portugal

Message

What I'm looking for

I'm looking for a role where I can lead and develop teams, improve operational performance, use data to guide decisions, and deliver high-quality customer service.

I've led and managed teams across customer service, IT, and operations, with a focus on improving efficiency, productivity, and service quality.

At Armatís in Porto, I delivered personalized customer support, resolved account issues, handled telephone inquiries and complaints, and helped customers with product recommendations.

I've coached cross-functional teams, coordinated training solutions, evaluated training effectiveness, and used data analysis and reporting to recommend performance improvements. I also bring experience in budgeting, forecasting, financial management, conflict resolution, and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Team Leader

Foundever

Led and managed teams in customer service, IT, and operations, focusing on coaching, motivating, and developing cross-functional teams to achieve efficiency and productivity. Maintained strong relationships with team members and diffused difficult customers through negotiation and complementary transactions.