Open to opportunities

António Quirino Cruz Sousa Lima

@antnioquirinocruzsou

Product Owner focused on ERP and ServiceNow, translating operational needs into requirements and reliable management information.

Portugal

Message

What I'm looking for

I’m looking for a Product Owner role where I can connect operations and enterprise systems, translate needs into functional requirements, and drive reliable ERP/ServiceNow outcomes—improving processes, user adoption, and management reporting through cross-functional execution.

I’m a management professional connecting business, operations, and enterprise systems, with a strong track record of translating operational needs into functional requirements. I support and improve ERP, ServiceNow, CRM, and Microsoft tools—while coordinating operational, financial, and technology teams to drive execution, control, and information reliability.

After more than a decade managing industrial, administrative, financial, and logistics operations, I modernised administrative and technology infrastructure and used ERP to support reporting and internal control. More recently, I’ve led ServiceNow implementation work, supported ERP/CRM tool selection and adoption, and applied process mapping and continuous improvement with clear focus on efficiency, process visibility, and management reporting using Excel, Power BI, and basic SQL.

Experience

Work history, roles, and key accomplishments

Current

Strategic Advisor - Systems

Current

Minas de Barqueiros, S.A.

Jan 2022 - Present (4 years 5 months)

Advised management on operations, process and system improvement opportunities, focusing on control, efficiency and better use of information. Supported decision-making on operational, financial and asset-related matters and liaised with external stakeholders.

Business Process Analysis Enterprise Systems Stakeholder Management Operational Efficiency

Business Project - Systems

Newlime

Jan 2021 - Jan 2024 (3 years)

Led a business project to reorganize operational management systems and improve efficiency by analyzing administrative, financial and operational processes. Supported selection, implementation and adoption of ERP, CRM, collaboration and reporting tools and created lightweight operational diagnostic methodologies.

Business Process Mapping Management Reporting Collaborative Tooling

ServiceNow Implementation Lead

Winprovit, S.A.

Jan 2021 - Jan 2022 (1 year)

Coordinated the ServiceNow implementation in a complex business environment and acted as the liaison between operational, financial, IT and an external partner. Translated business needs into functional and operational requirements and improved process visibility and cross-department coordination.

ServiceNow Implementation Business Analysis Process Visibility Cross functional Coordination Workflow Design Project Delivery

Operations and Systems Director

Grupo Minas de Barqueiros, S.A.

Jan 2004 - Jan 2021 (17 years)

Directed industrial, administrative, financial and logistics operations within a mining and industrial group and improved enterprise systems to support control and reporting. Managed procurement, inventory, transport, shipments and export operations, and modernized administrative and technology infrastructure (remote offices, servers and collaboration tools).

Cegid Primavera ERP PHC ERP Use (Implied)Logistics Operations Financial Reporting Cross functional Leadership