I've led service delivery and operations across Majorel, Arvato, Fujitsu, and Uniksense, turning complex multi-market operations into profitable, scalable businesses. At Arvato/Majorel, I grew a 500+ person EMEA technology operation from 4% to 15% margin while expanding from two to six lines of business.
I've recovered an energy services project from -12% to +4% profitability in four months, generated €6M in savings during my Fujitsu tenure, and managed monthly budgets from €1M to €5M. I use P&L ownership, workforce planning, SLA governance, quality frameworks, and structured problem-solving to improve performance.
At Uniksense, I'm designing and building a full-stack CRM/ERP platform covering client management, inventory, dispatch, finance, SLA/KPI dashboards, project tracking, and task automation. I lead the team through the product lifecycle, translating B2B and B2C requirements into repeatable delivery models using JIRA and Agile methods.
I lead with data and with people: well-coached teams, clear accountability, and focus on the numbers that matter. I'm ITIL v3 Foundation certified and experienced in ISO 9001, ISO 20000, and ISO 27001 environments.
