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Mawusi Yamada

@mawusiyamada

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Business Operations Leader | Program Management | Customer Success | Process Improvement | International Operations

Japan

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What I'm looking for

I’m looking for a fully remote role where I can improve business operations, lead cross-functional projects, optimize processes, and help companies scale. I enjoy collaborating with international teams, solving operational challenges, and creating systems that improve efficiency and customer experience.

Business Operations leader with experience managing international education and customer operations across multiple countries. I specialize in building efficient processes, leading cross-functional teams, improving customer experiences, and scaling operations.

Throughout my career I have managed day-to-day operations, coordinated international projects, optimized workflows, and collaborated with leadership to improve business performance.

I am seeking fully remote opportunities in Business Operations, Program Management, Customer Success, Project Management, and Operations Management where I can help organizations grow while working across global teams.

Experience

Work history, roles, and key accomplishments

Current

Director of Business Operations

Current

Yamada Juku Educational Services Pvt. Ltd.

Feb 2023 - Present (3 years 5 months)

Lead business operations for an international education company across Japan and India. Manage daily operations, budgets, hiring, HR, customer success, vendor relationships, marketing, strategic planning, and cross-functional projects while leading a team of 15+ employees serving more than 100 students and families.

Business Operations Operational Management Project Management Leadership Customer Success Strategic Planning Budget Management Hiring Excel Process Improvement

Egg Donor Coordinator Manager

West Coast Egg Donation

Nov 2021 - Feb 2023 (1 year 3 months)

Managed donor-recipient matching, case coordination, client communication, scheduling, medical documentation, and regulatory compliance. Improved workflows, resolved complex client issues, and ensured exceptional customer service throughout the fertility treatment process.

Customer Success Case Management Client Relationships Scheduling Process Improvement CRM

Member Service Representative

Honda Federal Credit Union

May 2020 - Nov 2021 (1 year 6 months)

Provided financial services to members, processed transactions, opened accounts, resolved complex customer issues, promoted banking products, and maintained compliance with banking regulations while delivering outstanding member service.

Customer Service Banking Financial Services Sales Microsoft Office

Customer Service Representative

All Nippon Airways

May 2019 - Nov 2020 (1 year 6 months)

Delivered customer service in a fast-paced international airline environment. Assisted passengers with reservations, ticketing, flight changes, problem resolution, and travel support while maintaining exceptional service standards.

Customer Service Travel Problem Solving Operations Communication Skills