Susana Llamas

I’m an operations and administrative professional with 20+ years supporting business operations, cross-functional teams, customer programs, and high-volume service environments. I bring proven success managing operational workflows, coordinating multi-site activities, and improving internal processes through performance insight.

I’m known for developing SOPs, maintaining compliance documentation, and producing clear KPI and performance reporting for leadership. I also thrive at stakeholder coordination—using escalation resolution and operational support to keep teams aligned and accountable.

Most recently, as a Remote Contract Operations Manager (Bright Bee, Apr 2026 – Jun 2026), I managed operations across multiple sites supporting 500+ contractors and external partners. I analyzed weekly operational metrics to support leadership decision-making, developed SOPs and training materials for onboarding consistency, and helped reduce ticket resolution times by improving workflow efficiency.

Earlier roles strengthened my ability to handle sensitive, detail-driven operations. As a Remote Contract Payment Operations Specialist (Fubo, Sep 2024 – Sep 2025), I maintained accurate financial and operational records, coordinated issue resolution, and managed chargebacks, refunds, fraud investigations, and account verification. I also supported statewide initiatives as a Remote Contract Bilingual Program Assistant (Foundation for California Community Colleges, Apr 2022 – Jan 2024) and delivered day-to-day operational coordination, inventory oversight, and reporting accuracy as an Operations Coordinator (Tropicanna, Jul 2021 – Aug 2022), carrying that same focus into my work as a Resolution Specialist and Office Administrator.