Open to opportunities

Shannon Doschadis

@shannondoschadis

Leader with 20 years of experience driving success through leadership development, relationship management, and data-driven performance strategies.

United States

Message

What I'm looking for

I am looking for a role that values collaboration, innovation, and growth opportunities.

I am an authentic leader with a growth mindset and strong emotional intelligence, dedicated to delivering extraordinary results through effective team management and data-driven decision-making. My experience spans various roles in people operations and management, where I have successfully led teams, developed business strategies, and analyzed performance metrics to drive growth and achieve organizational goals.

Throughout my career, I have demonstrated a proven ability to manage operations both onsite and remotely, overseeing teams of independent contractors and full-time employees across multiple time zones. My leadership style emphasizes relationship management, communication, and problem-solving, enabling me to foster cross-functional collaboration and maintain high customer satisfaction ratings. I take pride in my ability to create and implement operational processes that enhance efficiency and drive performance improvements.

Experience

Work history, roles, and key accomplishments

People Ops & Site Manager, Google Acct.

Body Techniques

Jul 2024 - Dec 2024 (5 months)

Managed a team of independent contractors at Google sites, developed business strategies, and analyzed performance metrics to drive account growth. Oversaw hiring and maintained effective communication across all organizational levels.

Leadership Team Building Data Analysis Operations Management Performance Management Business Analysis Customer Service Problem Solving Communication Skills

National Faculty Director

Revolution Prep

May 2018 - May 2019 (1 year)

Managed a large team, created an academic structure for growth, and utilized metrics to drive performance management. Maintained high customer satisfaction ratings while fostering communication across teams.

Communication Skills Leadership Performance Management Customer Service Data Analysis Team Management Problem Solving Relationship Management Business Analysis Operations Management

National Dir. Inventory & Facility Ops

Kaplan Test Prep

Feb 2016 - Nov 2017 (1 year 9 months)

Supervised remote employees, implemented new operational procedures, and utilized data for business decisions. Led the expansion of the Salesforce platform to enhance customer experience.

Communication Skills Operations Management Data Analysis Leadership Salesforce Process Improvement Team Management Problem Solving

Regional Faculty Director, Nursing

Kaplan Test Prep

Aug 2010 - Feb 2016 (5 years 6 months)

Led a remote team of faculty managers and nurses, created recruitment plans, and analyzed KPIs for business decisions. Ensured excellent customer service across numerous NCLEX prep classes.

Leadership Team Management Data Analysis Customer Service Performance Management Problem Solving Recruitment Communication Skills Operations Management

Reg. Sales Dir., Med & Nursing Prod/Serv

Kaplan Test Prep

Mar 2009 - Aug 2010 (1 year 5 months)

Collaborated with site staff on sales and marketing plans, provided detailed reporting on sales projections, and excelled in delivering sales presentations.

Communication Skills Sales Management Marketing Data Analysis Leadership Customer Service Problem Solving Reporting

Multi-Center Director

Kaplan Test Prep

Mar 2005 - Aug 2010 (5 years 5 months)

Led a team across multiple centers, managed business operations, and developed customer service plans. Responsible for hiring, training, and P&L management.

Leadership Operations Management Customer Service Team Management Sales Management Training Problem Solving Business Development