TAEWOONG JUNG
@taewoongjung
Multilingual operations and customer-success professional with leadership in hospitality and airport services.
JapanWhat I'm looking for
I am a multilingual operations and customer-success professional with experience leading teams in hospitality and airport environments. I hold TOEIC 990 and JLPT N1, enabling effective communication across diverse, multinational teams.
I have worked as a manager in hotel operations, handling staff management, customer service, financial oversight, and security measures, and I contributed to achieving operational goals through leadership and coordination.
In Japan I expanded into airport operations, customer success at an IT company, back-office functions, and project management, often operating in multi-tasking, cross-functional roles for organizations of roughly 70 staff.
I am motivated to apply my operational expertise, language skills, and cross-cultural experience to improve efficiency and strengthen organizational capability in a results-focused company.
Experience
Work history, roles, and key accomplishments
Employee
Sakura Japan LLC
Feb 2025 - Present (1 year 1 month)
Joined the company as a full-time employee in February 2025 and continued in role as of document date, contributing to company operations.
Employee
Leap-it
Aug 2024 - Feb 2025 (6 months)
Employed in roles involving customer support, back-office tasks, and project-related duties within an IT company.
Customer Success / Back Office
Aurora Japan (New Chitose Airport)
Nov 2022 - Jul 2024 (1 year 8 months)
Worked on airport operations and customer-facing services, contributing to back-office processes and project coordination for airport retail and services.
Hotel Manager
Galaxy Macao & Waterfront Hotel
Jun 2015 - May 2017 (1 year 11 months)
Managed hotel operations including staff supervision, customer service, financial oversight, and security measures for a property with ~70 staff, improving operational efficiency and guest satisfaction.
Store Associate
Itoen New Chitose
Jun 2019 - Present (6 years 9 months)
Handled retail and customer-facing tasks at a high-traffic airport store, focusing on service quality and efficient operations.
Sales Associate
Nagayama Duty Free
Jun 2018 - Present (7 years 9 months)
Provided duty-free retail services, assisting international customers and supporting sales operations.
Retail Associate
Daikoku Drugstore
Jul 2017 - Present (8 years 8 months)
Performed retail duties including sales, customer service, and inventory support while working in a high-traffic store environment.
Education
Degrees, certifications, and relevant coursework
IAY Japanese Language School
Certificate, Japanese Language
Completed Japanese language program at IAY Japanese Language School in June 2017.
Youngji International School
Diploma, General Education
Completed studies at Youngji International School.
PAREF Springdale International School
High School Diploma, General Education
2009 - 2013
Completed schooling at PAREF Springdale International School.
Sapporo International University
2019 -
Enrolled at Sapporo International University beginning April 2019.
Tech stack
Software and tools used professionally
Availability
Location
JapanAuthorized to work in
Job categories
Interested in hiring TAEWOONG?
You can contact TAEWOONG and 90k+ other talented remote workers on Himalayas.
Message TAEWOONGFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
