Open to opportunities

Mavis Mensah

@mavismensah

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Customer service and account management specialist skilled in Zendesk, Five9, and high-volume support.

Ghana

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What I'm looking for

I seek a customer-focused role where I can resolve issues, manage accounts, use Zendesk/Five9, drive improvements, and exceed targets in a collaborative environment.

I am a diligent, adaptable customer service and account management specialist with proven experience resolving product and service issues, managing financial accounts, and meeting sales targets using Zendesk and Five9. I consistently analyze customer interactions to produce actionable service reports and drive improvements while maintaining quality, compliance, and brand standards.

My background includes coordinating schedules and classroom operations, developing lesson plans, and delivering engaging service in both education and corporate settings. I bring strong interpersonal skills, proficiency with Microsoft Office, and a commitment to exceeding targets and enhancing customer satisfaction through clear communication and data-driven recommendations.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist

Current

Eservices Africa Limited

Sep 2023 - Present (2 years 4 months)

Manage customer accounts and resolve product/service issues, consistently exceeding sales targets while handling high call volumes and improving service through data-driven recommendations.

Zendesk Five9 Customer Support Account Management Sales Data Analysis Microsoft Office

Full-Time Missionary

The Church of Jesus Christ of Latter-Day Saints

Jan 2021 - Jan 2023 (2 years)

Conducted full-time missionary service, leading outreach and community engagement activities according to prescribed program guidelines and improving local participation.

Community Outreach Public Speaking Teaching Cultural Adaptation Interpersonal Communication Time Management Conflict Resolution

Teacher & Scheduling Coordinator

Adehyemba Preparatory School

Sep 2020 - Oct 2021 (1 year 1 month)

Managed classroom schedules and administrative operations for 15–50 students, delivered lesson plans and tracked attendance and progress to improve student engagement and satisfaction.

Lesson planning Scheduling Communication Microsoft Office Time Management